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Customer Service Representative

Confirmed live in the last 24 hours

Legacy Service Partners

Legacy Service Partners

11-50 employees

Provides residential HVAC, plumbing, electrical services

Venture Capital

Compensation Overview

$18 - $22Hourly


Lakewood, NJ, USA

Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service
  • Previous experience in customer service, preferably in a service-oriented industry.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Outstanding organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Proficient computer skills, including experience with customer service software, CRM systems, and Microsoft Office Suite.
  • Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
  • Ability to remain calm and composed in high-pressure situations, demonstrating empathy and effective conflict resolution skills.
  • Positive attitude, strong work ethic, and a genuine passion for delivering exceptional customer service.
  • Ability to work collaboratively within a team environment, supporting a positive and supportive work culture.
  • High school diploma or equivalent.
  • Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
  • Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
  • Schedule service appointments and dispatch technicians based on availability, customer preferences, and urgency of service requests.
  • Coordinate with technicians and service teams to ensure efficient scheduling, including optimizing travel routes and minimizing downtime.
  • Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
  • Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
  • Assist customers with troubleshooting minor issues over the phone, providing guidance and support before dispatching a technician if necessary.
  • Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
  • Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
  • Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
  • Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
  • Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
  • Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience.
Legacy Service Partners

Legacy Service Partners


Legacy Service Partners is an ideal workplace for dedicated professionals interested in providing residential HVAC, plumbing, and electrical services. The company excels by utilizing the ServiceTitan® platform, ensuri```ng data-driven operations and a standard of excellence. This commitment to smart technology and quality service solutions positions it as a leader in its industry, creating a dynamic environment ideal for growth-oriented individuals.

Company Stage


Total Funding



Tampa, Florida



Growth & Insights

6 month growth


1 year growth


2 year growth