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Full-Time

Customer Service Representative

Confirmed live in the last 24 hours

Legacy Service Partners

Legacy Service Partners

11-50 employees

Provides residential HVAC, plumbing, electrical services

Venture Capital

Compensation Overview

$18 - $22Hourly

Entry

Lakewood, NJ, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Customer Service
Requirements
  • Previous experience in customer service, preferably in a service-oriented industry.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Outstanding organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Proficient computer skills, including experience with customer service software, CRM systems, and Microsoft Office Suite.
  • Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
  • Ability to remain calm and composed in high-pressure situations, demonstrating empathy and effective conflict resolution skills.
  • Positive attitude, strong work ethic, and a genuine passion for delivering exceptional customer service.
  • Ability to work collaboratively within a team environment, supporting a positive and supportive work culture.
  • High school diploma or equivalent.
Responsibilities
  • Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
  • Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
  • Schedule service appointments and dispatch technicians based on availability, customer preferences, and urgency of service requests.
  • Coordinate with technicians and service teams to ensure efficient scheduling, including optimizing travel routes and minimizing downtime.
  • Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
  • Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
  • Assist customers with troubleshooting minor issues over the phone, providing guidance and support before dispatching a technician if necessary.
  • Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
  • Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
  • Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
  • Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
  • Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
  • Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience.
Legacy Service Partners

Legacy Service Partners

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Legacy Service Partners is an ideal workplace for dedicated professionals interested in providing residential HVAC, plumbing, and electrical services. The company excels by utilizing the ServiceTitan® platform, ensuri```ng data-driven operations and a standard of excellence. This commitment to smart technology and quality service solutions positions it as a leader in its industry, creating a dynamic environment ideal for growth-oriented individuals.

Company Stage

Private

Total Funding

N/A

Headquarters

Tampa, Florida

Founded

2021

Growth & Insights
Headcount

6 month growth

14%

1 year growth

25%

2 year growth

110%