HR Business Partner

LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide. LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences. Mytheresa, NET-A-PORTER and MR PORTER, jointly comprising the luxury segments of LuxExperience, offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products. YOOX and THE OUTNET, jointly comprising the off-price segment of LuxExperience, are the leading destinations for multi-brand off-season online luxury shopping. The NYSE listed group operates in key markets worldwide. For more information, please visit https://investors.luxexperience.com.

Our Global Luxury Operations HRBP and Employee Relations team is the look out for a brilliant HR Business Partner based in Italy (Milan), to support the team partnering with the Operations management for our Luxury Stores NET-A-PORTER, MR PORTER and MYTHERESA . Some of the essentials for you to know are:

Location: Our offices in Milan, Italy.

Team Size: 10 resources (approx.)

Reporting into: HR Director Technology, Operations & Employee Relations

Contract Type: Permanent

Working Model: Hybrid

Potential Start Date: November / December 2025

Here is a breakdown of what you’ll be doing:

HR Business Partnering

• Supporting a wide range of HR topics across the assigned business units (Logistics and Studio, 200+ employee roughly, Italy based)

• Advise, coach and provide support to line managers in the development and implementation of company policies and procedures and best practice to ensure effective and consistent management of staff

• Giving support to employees on all HR matters

• Guarantee organization and associate updates in our internal tools and systems

• Coordinate the processes within the employee life cycle such as onboarding, internal mobility, promotions, change of hours, salary increases or off-boarding

• Manage the year-end process which includes advising managers on meritocracy and differentiation, performance evaluations, salary reviews and bonus planning

• Support the recruitment team in hiring processes across the assigned business unit

• Lead the development and improvement of local HR processes, systems and procedures

• Analyse Human Resources key metrics, utilizing data for process improvements

Employee Relations

• Supporting in the negotiation with Local Trade Unions and Company Trade Unions.

• Manage disciplinary actions and litigations

• Develop the capacity of line managers to manage a range of ER problems locally, developing management styles to foster positive working relationships with employees, minimising the occurrence of line management problems and issues and fostering a positive climate for ER activity

• Formulate and maintain effective and legally compliant HR / ER policies

• Support in managing a case load of challenging ER cases, supporting or leading investigations as and when required

• Acting as the first point of escalation for HR Advisors and Business Partners

• Support in the delivery of ER training to managers and employees

• Provide key insight and reporting to enable sound decisions to be made strategic level

The type of person we are looking for:

• Proven HR Business Partnering and ER experience within large, complex and unionised organizations

• Familiar with HR Administrative procedures and Reward metrics and flows (highly preferred)

• Preferable degree in Business Management, Economics, Labour Law or equivalent

• Data driven and analytical approach, with excellent knowledge of MS Excel

• Experience of leading, communicating, advising and consulting at Executive level and with Trade Unions

• Solid knowledge of Italian Employment Legislation (CCNL Commercio is highly preferred)

• Confidence and ability to conduct difficult and sensitive conversations with managers, and employees, both face-to-face and over the phone, showing compassion and empathy

• Ability to work on own initiative and manage own time effectively

• Team oriented, flexible and enthusiastic with a can-do approach

• Strong attention to detail and high degree of confidentiality

• Excellent standard of report writing and outstanding verbal skills

• Fluency in English and Italian is mandatory.

From the moment you join LuxExperience, we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.

If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

Experience Level: Mid-Senior levelWorkplace Type: Hybrid