Night of Show Customer Service Representative

Job Summary:

Position Overview:

Live Nation is seeking a Night of Show Customer Service Representative for Rogers Stadium. The Customer Service Representative will be responsible for providing guest support on a daily basis. This is a seasonal, part time position, paid hourly from April – October 2026. The position will follow the event day hours and some additional business hours.

Job Functions:

• Monitor and respond to incoming calls to the Rogers Stadium main business phone line
• Provide information regarding products and services, permitted/prohibited items and other venue relevant information
• Obtain details and manage the response to complaints/issues that arise pre/post show
• Deal with lost and found inquiries, track inventory and answer inquiries
• Monitor feedback survey through the daytime work hours
• Liaise with the Guest Services team to manage issues and provide solutions as situations arise
• Oversee the distribution and redemption of future show certificates to Live Nation concerts
• Correspond with members of other departments to address guest questions and concerns in a timely manner
• Coordinate accessible seating accommodations and speak with guests to identify needs in a manner compliant with the AODA
• Monitor two verified social media accounts (Live Nation Ontario + Rogers Stadium) when necessary
• Other duties as they are assigned

Qualifications:

• Possess at least one year of customer service experience
• High level of written and verbal communication skills
• Ability to utilize computer programs such as Outlook, Word, Excel
• Must interact professionally with clients, vendors, guests, and team members
• Social media experience an asset
• Detail oriented and a team player
• Music industry experience a plus
• Fluency in French an asset
• Available for all events scheduled at Rogers Stadium this summer

All crew members must be 18 years of age or older.

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.  

Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.  

Job Posting Compensation Range/Rate: $22 per hour

Employment Equity   

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.  

Hiring Practices   

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.  

This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.  

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.