Full-Time
Technical Account Manager
Posted on 3/29/2024
Open SaaS ecommerce platform for online businesses
Compensation Overview
$58,329.04 - $98,644.7Hourly
Junior, Mid
Remote in USA
- 3+ years experience managing the technical aspects of an enterprise portfolio or direct client consulting within a fast paced environment
- Experience with eCommerce consulting, APIs, headless ecosystems, HTML, CSS, and JavaScript required
- Strong understanding of analysis of eCommerce websites for optimization and best practices
- Experience with foundational online marketing principles and best practices in the following areas - SEO, Paid Search, Affiliate, Display Advertising, Conversion Tools, Email Marketing, Social Media, and content (i.e. blogging and videos)
- A customer-focused internal advocate, focused on driving growth throughout the clients life cycle
- Exposure to working closely with Design Agencies, App Developers, Project Managers, and Engineering teams
- Experience with the Bigcommerce product is a plus
- Bachelor’s degree in business, marketing, or computer science related field or equivalent experience required
- Be outspoken and provide feedback to management that results in greater efficiency
- Be ambitious, self-motivated, goal-oriented, highly collaborative and extremely driven
- Manage a book of business, including Fortune 500 companies, where you will be responsible for providing customers with proactive, strategic and operational technical guidance and consultation
- Be a technical resource that helps maintain and optimize customer’s technical ecosystem
- Collaborate with Product and Engineering teams to understand, influence, and prioritize new features and the BigCommerce Roadmap ensuring customer success
- Develop and maintain Technical account level Run Books • Provide clients with platform configuration support and conduct service reviews, focused on growth measures to mitigate case incident
- Oversee and manage customer Support teams for case oversight and management aligned in accordance with client's priorities
- Lead technical Best Practice reviews with clients ensuring they maximize the value from the BigCommerce platform and ecosystem
- Communicate business plans that result in year over year growth to Executive Leadership
- Evaluate client’s technology environment and recommend apps, integrations, features and partners aligned to client’s business objectives
- Assist with high severity requests or issue escalations as needed, and manage the escalation through resolution
BigCommerce, a top-tier Open SaaS ecommerce platform, offers an optimal blend of enterprise-level functionality, customization, and performance, all while maintaining user-friendly simplicity. Their unique Open SaaS solution combines the benefits of SaaS and API-enabled flexibility, providing the necessary tools and integrations for swift customization, scalability to meet the global shift to online purchasing, and agility to secure and expand sales. With a proven track record of significantly reducing total cost of ownership (TCO) for leading brands, and a global presence across 150 countries, BigCommerce stands as a strong industry leader in the ecommerce sector.
Company Stage
IPO
Total Funding
$219.2M
Headquarters
Austin, Texas
Founded
2009