Responsibilities:

• Facilitate/conduct all workforce administration processes, like onboarding/offboarding, probation management, employment verification, contract & document management in accordance with SLA
• Handle employee inquiries as tier 1 support and maintain inquiry FAQ to establish the knowledge database
• Employee timesheet, leave administration, compensation data collection for payroll processing
• Enrolment and termination for commercial insurance
• Support on international assignment or relocation, work with Global Mobility team on visa/immigration service, provide guidance and support on employees’ lodging, kids’ education, culture adoption and facilitate on repatriation process
• Maintenance of employee and organization data in HR Information System, and generate HR function data dashboard and reports 
• Manage the quality control process in order to ensure that the HR operation services meet employee expectations as well as comply with local labour law and legislation
• Ensure the improvement and optimization of the administration processes, including systems and tooling

Requirements:

• Bachelor’s degree holder with major in relevant discipline
• At least 3–5 years of experience in HR operation or Shared Service, working history in big MNC or fast-growing hi-tech company is a plus
• Good command of English, both written and spoken
• Easy-going, willing to accept change and customer oriented
• Can work under high pressure and handle multiple tasks