Unix & Fleet Support Specialist

Location: Austin, TX 78744 (Onsite)
Pay: $20.00-$24.00 per hour
Job Type: Full-Time | Contract

Help Keep the Future of Transportation Moving

Do you enjoy solving technical problems, working with technology, and being part of a fast-paced operations team?

We're looking for a Unix Support Specialist to support the daily operations of an autonomous vehicle fleet. This role combines technical troubleshooting, real-time support, and hands-on operational work to help keep cutting-edge autonomous vehicles running safely and efficiently.

If you're comfortable working with Unix/Linux command line, troubleshooting technical issues, and collaborating with operations and engineering teams, we'd love to meet you.

What You'll Do

• Serve as the first point of contact for technical issues from vehicle operators and safety drivers.
• Troubleshoot, document, and escalate technical issues to engineering teams.
• Use Unix/Linux command-line tools to review logs and assist with diagnostics.
• Monitor fleet readiness, charging status, and operational health.
• Perform vehicle startup and shutdown procedures.
• Support vehicle dispatch and return operations.
• Conduct basic hardware checks including cable connections and onboard equipment.
• Move vehicles around the facility when needed.
• Maintain accurate documentation in ticketing systems.
• Collaborate with engineering and operations teams to resolve issues quickly.

What We're Looking For
Required

• At least 1 year of technical support, IT support, help desk, operations support, or related experience
• Comfortable using Unix/Linux command line on a daily basis
• Experience with commands such as:
  • cd
  • ls
  • cp
  • rm
  • cat
  • vim
  • scp
  • uptime
  • journalctl
• Experience using Slack

Experience with ticketing systems such as:

• Jira
• YouTrack
• ServiceNow
• Zendesk
• Similar platforms
• Excellent written and verbal communication
• Strong documentation skills
• High attention to detail
• Ability to multitask in a fast-paced environment
• Valid U.S. driver's license held for at least 3 years
• Ability to lift up to 50 lbs
• Comfortable working around vehicles and technology

Preferred Experience
We're especially interested in candidates with backgrounds such as:

• Technical Support Specialist
• IT Support Specialist
• Help Desk Technician
• Desktop Support Technician
• Field Support Technician
• Systems Support Technician
• Operations Support Specialist
• Network Operations Center (NOC) Technician
• Data Center Technician
• Fleet Operations Specialist
• Fleet Coordinator
• Technical Operations Associate
• AV Operations Technician
• Vehicle Operations Associate
• QA Technician
• Computer Science Graduate
• Information Systems Graduate
• Military Technical Experience

Why You'll Love This Opportunity

• Work with cutting-edge autonomous vehicle technology
• Gain experience supporting advanced robotics and vehicle systems
• Blend of IT support and hands-on operational work
• Collaborative engineering environment
• Stable full-time schedule
• Opportunity to build experience in one of the fastest-growing technology sectors
• Schedule

Full-Time
Available shifts include:

• First Shift: 4:00 AM – 12:00 PM
• Second Shift: 11:00 AM – 7:00 PM
• Third Shift: 6:00 PM – 1:00 AM