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Vice President
Customer Success
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
Data Analysis
  • Bachelor's degree in business, marketing, or a related field or equivalent experience
  • 10+ years of experience in customer-facing roles, with at least 5 years in a senior-level position managing people managers
  • Strong leadership skills and the ability to lead cross-functional teams
  • Excellent communication (written/verbal/presentation) and interpersonal skills
  • Strong analytical and problem-solving skills
  • Proven track record of driving customer success and satisfaction
  • Experience in using data and analytics to drive business decisions
  • Strong understanding of customer journey, renewal and upsell strategies
  • A strong customer advocate with the ability and willingness to engage directly with customers
  • Able to build relationships, earn trust, and drive mutually beneficial outcomes
  • Experience in building, scaling and retaining teams through excellent people management and developing relationships, including experience with staff resource modeling, conflict resolution, and guiding teams through change management while leading with empathy and poise
  • Ability to travel 25%
  • Develop and implement strategies to improve customer satisfaction and retention
  • Understand and optimize the customer journey to increase customer engagement and platform adoption
  • Liaise with product to provide customer feedback and influence customer-centric product offerings
  • Develop and implement metrics to measure and track customer satisfaction and loyalty
  • Stay up-to-date with industry trends and best practices to ensure that the company's services are competitive
  • Monitor and analyze customer data to identify trends and opportunities for improvement
  • Act as a senior leader point of contact for customers and represent the company in customer-facing activities where applicable
  • Collaborate with cross-functional teams to ensure that customer feedback is incorporated into the company's products and services
  • Work with the CCO, CCO leadership, and cross-functional leaders to ensure that customer considerations are integrated into the company's overall strategy and goals
  • Perform general management responsibilities such as hiring, performance management, performance reviews, individual development activities, etc
  • Monitor team performance against department standards, and ensure that these standards are consistently met or exceeded
  • Act as escalation point for issues and provide leadership and guidance to team
  • Provide necessary work direction and manage projects effectively through planning, organization and project management
Desired Qualifications
  • Experience in B2B Software as a Service industry is a plus
Company Overview
Conductor is a content intelligence platform that enables marketers to create great content, drive qualified traffic, and increase ROI.