Enrollment Specialist

Role Scope:

This is an opportunity for a highly motivated individual that’s responsible for overseeing the enrollment process for prospective participants, ensuring a seamless experience from initial inquiry to enrollment. This individual will help to bring the PACE program to serve frail elders and disabled older adults in the Los Angeles community. The Enrollment Specialist is a key player in introducing participants to and assessing them for our PACE program. As one of the first Habitat team touchpoints, this specialist will be the quarterback in partnership with the IDT (Interdisciplinary Team), Enrollment RN, and the Outreach Team to ensure a smooth enrollment process and continuity of care for prospective participants. This role requires a combination of excellent customer service skills, attention to detail, and proficiency in managing and processing enrollment-related documentation and data.

Core Responsibilities & Expectations for the Role

• Act as the primary face of Habitat Health for and develop meaningful relationships with prospective participants, providing information, guidance, and support throughout the process.

• Contribute to a program experience that Participants want to join, a team culture that cares and creates joy, and an environment where all participants and team members belong.

• Continue to raise the bar.  Constructively seek and share feedback and help us implement changes in order to improve clinical outcomes and experience for participants.

• Exhibit and honor Habitat’s Values.

• Contribute to center growth objectives by establishing strong relationships with referrals, and by championing PACE and building awareness in the community 

• Drive the enrollment process as the case manager for prospective participants, including reviewing, processing, and updating applications and required documentation, distributing relevant enrollment materials, and managing communications  

• Conduct tele, home visits and in-center evaluations for the prospective participant for potential eligibility for care.

• Deliver high-quality customer service by addressing and resolving enrollment-related inquiries and concerns in a timely and professional manner.

• Work collaboratively with Outreach Team, Enrollment RN, IDT, and center leaders to create a joyful and smooth enrollment process for prospective participants. 

• Monitor and report on enrollment metrics and trends to assist in strategic planning and decision-making. Prepare reports as needed for internal stakeholders.

• Stay informed about and ensure adherence to relevant policies, regulations, and procedures related to the enrollment process.

Required Qualifications: 

• Bachelor’s degree or equivalent experience.

• Minimum of 1 years of experience in a customer service or sales role, preferably within a healthcare or relevant industry setting.

• Strong organizational skills with a keen eye for detail and accuracy and ability to manage multiple tasks and priorities in a dynamic environment

• Excellent verbal and written communication skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Have 1 year of experience working with a frail or elderly population 

• Be medically cleared for communicable diseases before engaging in direct participant contact, including a TB test.

• Have all immunizations up to date before engaging in direct participant contact.

• Proof of valid CA driver’s license, personal transportation, good driving record and auto insurance as required by State law.

Preferred Qualifications:

• Ability to adapt to changes and learn new systems quickly.

• Bilingual: Spanish strongly preferred.

• Experience with enrollment software or CRM systems.

• Experience working with the Medicare and Medicaid populations and within a healthcare organization.

• Degree in healthcare, business administration, or marketing.

Compensation: 

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for medical/dental/vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The base salary begins at $68,640 annually; this role is also eligible for an uncapped monthly bonus based on achievement of role and team goals. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

How Habitat Health supports you:

• Medical, Dental, and Vision plans with competitive coverage for employees and dependents
• Health Savings Account with employer contribution
• Flexible Spending Account
• 12 weeks of fully paid Parental Leave for birthing and non-birthing parents
• 401k with match
• CME and License Reimbursements for clinical team members
• Short and Long Term Disability
• Voluntary Life Insurance
• Paid Vacation Time
• Paid Sick Time
• 10 company holidays
• Employee Assistance Program with access to mental health programs, legal and financial support, and much more!

Vaccination Policy, including COVID-19 

At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu, we require either proof of vaccination or declination form and required masking while in participant locations as a safe as an essential requirement of this role.  Requests for reasonable accommodations due to an applicant’s disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment

Our Commitment to Diversity, Equity, and Inclusion:

Habitat Health is an Equal Opportunity employer and committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law.

Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law.  Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us at [email protected].

E-Verify Participation Notice

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.  If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.  Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Beware of Scams and Fraud

Please ensure your application is being submitted through a Habitat Health sponsored site only. Our emails will come from @habitathealth.com email addresses. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/.