GeneDx is a patient-centered technology company seeking an onsite service desk analyst to support IT operations within our Gaithersburg, MD, New York City, Stamford, CT offices.
GENERAL PURPOSE OF THE JOB:
In this role, you will serve as an individual contributor who supports multiple teams our IT and engineering organizations. You will partner closely with IT Engineering leads and engineers to determine the best features and technology to deliver improved outcomes and features to our shared internal infrastructure. You will often also work with stakeholders in our business teams for commercial and operations deliverables to ensure you understand the fundamentals of our company goals to provide value to all of our customers. You will be directly supported by Head of IT Infrastructure.
With our IT and engineering colleagues, you will work to ensure your peers are able to complete their objectives when they rely upon shared infrastructure. Your role is to Identify, Plan, and Execute solutions presented to you. Your team will value you for your experience, foresight, and ability to anticipate challenges and work independently.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Maintain essential IT operations, including operating systems, infrastructure tools, servers, and hardware devices.
- Perform server administration tasks, including Windows and Linux security permissions, Windows OS security policies.
- Assist Infrastructure Engineer team with enterprise OS patching.
- Plan, schedule, and deploy firmware maintenance code and replace infrastructure hardware.
- Develop and maintain useful documentation for on-premises infrastructure.
- Run archive requests from manual tapes, external disks, and mechanical tape library repositories.
- Transfer and upload application data to GeneDx application owners.
- This position requires you to be on premises at our GeneDx Gaithersburg LAB.
- Other duties may be assigned
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Mathematical, computer, reasoning, and language skills at the professional level.
Education and/or Experience
- College degree in related field or equivalent work experience
- Naturally curious and assertive problem solver, (IPE) identifies a problem, creates a plan, and executes the plan successfully.
- Expertise with on premise enterprise infrastructure design and support Windows & Linux servers.
- Comfortable working within virtualized environments: VMware, RedHat, and Proxmox.
- Comfortable working with end users and services desk team members for Tier 3 support.
- Expertise in designing and monitoring SLA’s for critical infrastructure tools.
Pay Transparency, Budgeted Range
$37.50—$50 USD
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
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Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.
