Cloud Support Engineer II, TechOps

Who we are

DoubleVerify is the leading independent provider of marketing measurement software, data and analytics that authenticates the quality and effectiveness of digital media for the world’s largest brands and media platforms. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

Position Overview:

Taking place as a branch of the TechOps division, the support team is the technical focal point of all the technical teams. While performing the operation and monitoring duties, the operation engineer is the know it all tech-savvy that is in charge of DoubleVerify’s environments.

Responsibilities:

• Operating and maintaining DoubleVerify’s applications, servers, and network.
• Monitoring and administering Linux and Windows systems. Taking appropriate actions on system alerts based on standard operating procedures.
• Troubleshooting and resolving issues related to application development and deployment.
• Troubleshooting and resolving issues using SQL queries.
• Maintenance of technical documentation (Internal Support team), processes and procedures used throughout normal operations.
• Development of knowledge and skills in network and system administration, particularly with regards to DoubleVerify’s own architecture and platforms.
• Participation in 24/7/365 on-call rotation.

Requirements:

• 1+ years Experience working in a role supporting developers/engineer’s applications
• 1+ years Experience with monitoring systems and management tools (ex: Nagios)
• 1+ years Experience in an Application Support Role
• Basic understanding of SQL
• 1.5+ years Windows/Linux administration skills (IIS and/or Apache configuration)
• 1+ years Experience with Kubernetes \ Kafka
• Familiarity with orchestration and containerization solutions (Docker, Kubernetes)
• Strong verbal and written communication skills, excellent social skills
• Customer service oriented (inbound)
• Ability to work independently and in a team environment
• Strong organizational skills to drive resolution from beginning to end
• Strong analytical and problem solving skills
• Previous experience with technical documentation

Advantage:

• Experience with scripting languages like Python and Bash 
• Experience with automation/configuration management including Ansible, Jenkins 

The successful candidates starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $69,000 to $137,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.

The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.