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Implementation Engineer
Posted on 11/1/2022
England, UK • Remote
Experience Level
Desired Skills
Customer Service
  • 2-5 years experience as an implementation engineer or equivalent experience
  • Knowledge of software implementation methodologies
  • Background in api development and at least one or two software languages
  • In-depth understanding of the challenges companies face while implementing a technology product and can independently lead a complex, multi-party implementation project in a highly consultative and proactive manner
  • Professional, reliable and able to deliver a high standard of customer service
  • Comfortable working independently
  • Articulate and communicative. We have a very small and close team and we rely on each other to help out, communicate, and ask each other questions. We would love to continue maintaining this team environment
  • Help design and articulate technical solutions
  • Proactively advise a customer to push them to faster adoption
  • Ensure efficient, competent, and timely responses to customer questions
  • Advise and contribute to Nylas work towards self-service knowledge base/docs
  • Manage and advise customer configurations and setups, and any other relevant networks when appropriate
  • Attend and lead technical training sessions with customers and schedule additional training sessions for clients after each completed training session as needed
  • Contribute consistent and actionable feedback for Product based on customer interactions
  • Respond quickly to customer questions in a ticketing queue that they can write in during onboarding
  • Collaborate closely with various teams including engineering (provide feedback, file and fix bugs), customer success (customer strategy and communications) and product (provide roadmap feedback)

201-500 employees

Communication channels access platform
Company Overview
Nylas’ mission is to turn communications into inspiration with their communication Platform-as-a-Service (PaaS) that empowers businesses to unlock the true power of their communications data. The company has developed tools to remove complexity when building digital experiences and automated workflows, allowing world-class teams to incite change and build a better future.
  • Nylas Alumni Fund
  • Unlimited Paid Time Off (PTO)
  • Medical, dental and vision for you & your family
  • One Medical onsite and tele-health membership for you and dependents
  • Health & DC FSA, Life insurance, with options for STD, LTD
  • 401(k) 3% match
  • Education Stipend
  • Perk card
  • Cell Phone Stipend
  • Fully Paid Parental Leave up to 12 weeks
Company Core Values
  • Customer obsession
  • Creativity
  • Velocity
  • Output-focused
  • Diversity, inclusion, and belonging
  • Open communication
  • Trust