Full-Time

Associate Merchant Audit Specialist

EngageSmart

EngageSmart

201-500 employees

Electronic bill presentment and payment platform


Junior, Mid, Senior

Remote in USA

Required Skills
Salesforce
Requirements
  • Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
  • Experience in merchant onboarding, payment processing, and/or SaaS solution
  • Excellent analytical, problem-solving, time management, and organizational skills
  • Outstanding attention to detail and great verbal, written, and interpersonal skills
  • Self-starter with a demonstrated ability to achieve results as part of a team and ability to effectively prioritize and multi-task under deadlines
  • Experience with Smartsheet, Salesforce, or Jira are desirable
Responsibilities
  • Perform QA tasks for two business units
  • QA for Bank changes
  • QA for Price changes
  • QA for Biller CRM onboarding
  • QA for Merchant configuration and testing
  • Ensure procedures are followed
  • Review and understand the onboarding process
  • Document quality assurance activities with internal reporting
  • Identify training needs and process improvement opportunities
  • Assist with fostering a culture of continuous improvement, innovation, and knowledge sharing within the quality team
  • Projects as needed

Company Stage

N/A

Total Funding

N/A

Headquarters

Braintree, Massachusetts

Founded

2009

Growth & Insights
Headcount

6 month growth

15%

1 year growth

28%

2 year growth

39%
INACTIVE