Full-Time
Vice President
Modern insurance infrastructure connecting carriers, agencies, and
Expert
Denver, CO, USA
- 10+ years of Customer Success experience in an Enterprise/Strategic SaaS environment
- 7+ years of leadership experience
- 7+ years Salesforce platform power user or Salesforce Admin
- Experience working with key stakeholders in insurance, financial services, compliance, or legal industries
- Track record of delivering results through cross functional collaboration - an ability to create and maintain a culture of collaboration which produces results
- Structured and well-organized work cadence with comfort tackling complexity and ambiguity
- A strong track record of problem solving and a “roll up your sleeves” mentality
- Directly manage 2 senior managers, and 2 senior ICs - a current organization of 12 people
- Drive cross-functional focus on customer outcomes, value, and experiences
- Champion cross-functional initiatives to maximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
- Project manage operational improvements by introducing more rigor into measuring success
- Recruit, motivate, and retain a higher-performing CCO organization, driving employee engagement, satisfaction, and morale
- Create proactive, repeatable processes and playbooks to drive consistently strong customer experiences
- Build strong alignment with peers in Sales, Product, Marketing, Finance, and other areas
- Partner with the Sales leader to maximize Net Revenue Retention
- Partner with the Product leader to drive product adoption
- Define a model for scaling functions cost-effectively
- Engage directly with high-value clients
- Develop and implement metrics to measure and track customer satisfaction and success
- Stay up-to-date on insurtech trends and best practices in customer success, and continuously seek out new ways to improve the customer experience
AgentSync, a Denver-based insurtech company, is recognized for its customer-centric design and seamless APIs that simplify insurance processes, enabling growth and compliance to coexist. The company's solutions have been lauded for their efficiency, with users testifying to the manageability and ease of use, reducing workload significantly. With accolades such as Denver's Best Places to Work, Forbes Magazine Cloud 100 Rising Star, and a ranking in Forbes – America’s 500 Best Startup Employers 2022, AgentSync demonstrates a strong competitive advantage and industry leadership.
Company Stage
Series B
Total Funding
$161.1M
Headquarters
Denver, Colorado
Founded
2018
6 month growth
↓ -4%1 year growth
↓ -8%2 year growth
↑ 34%Benefits
Health, dental & vision insurance
401(k)
Commuter benefits
Unlimited PTO
12 paid holidays per year
Team events throughout the year
Company provided MacBook Pro & WFH kit if you choose
Ability to work from home