Triage Manager

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Triage Manager - Legal Services

Join Our Innovative Start-Up Backed by a Leading Multinational Company

Are you ready to shape the future of an ambitious challenger law firm? We are seeking a dedicated professional to join our team and help define our unique offering.

Why Join Us?

• Innovative Environment: Leverage the agility and creativity of a start-up, supported by the resources and stability of a market-leading multinational company.

• Impactful Work: Contribute to driving change and making a significant impact in the legal industry.

• Supportive Culture: Engage in a workplace that prioritises wellbeing, professional development, and creative autonomy.

• Excellence in Focus: Collaborate with colleagues committed to subject-matter excellence and continuous improvement.

The Role

If you are ready to commit to an engaging and dynamic work environment, we invite you to apply. Join us and help revolutionise the legal landscape.

In this newly created role, we are seeking an enthusiastic triage manager to work with our blue-chip clients.  

The role is a cross over between administration support and first line analysis and reporting of claims into the law firm. You will work closely with the Partners and Associates of the firm to ensure the smooth allocation of work.

Our legal team is led from our Bristol offices, with colleagues in Cardiff, Leeds, Coventry and across the country.

The Team

We are a litigation focused law firm working within the one of the world’s largest adjuster and claims solution provider. We advise and handle disputes for major insurers, Lloyds syndicates, large corporates, utilities, and local authorities.

Our core products are recovery litigation, liability, coverage, fraud and cyber work. We are about 30 colleagues, with strong growth projections and an award winning market proposition. We have grown from 7 colleagues in 2022.

As part of the team you will:

• Client Interaction: Serve as the first point of contact for all preliminary enquiries – monitoring inboxes and case management systems.

• Work Allocation: Direct work to correct sources following internal procedures and guidance. Assign work within the firm and begin the preliminary set up – while liaising with team leaders.

• Contract Management: Accurately create internal contracts to reflect clients’ instructions and any change in work allocations.

• Reporting: Report to the management group on volumes, costs, and speeds.

• Analysis: Conduct missed operations and statistical analysis of instruction sources and frequencies.

• Team Support: Enable existing team leaders to focus on proactive case management and client delivery. Monitor critical inboxes and client communication lines.

• Autonomy with Support: Work independently while benefiting from the guidance and supervision of leading practitioners.

• Dynamic Environment: Thrive in a fast-paced setting, making important, time-sensitive decisions.

• Collaborative Culture: Collaborate closely within the team, across Sedgwick, and with clients.

• Compliance: Ensure adherence to client service level agreements, policies, and procedures.

• Group Assistance: Assist the wider Sedgwick group.

• Sedgwick Values: Work in alignment with Sedgwick’s core values.

What are we looking for?

• Able to demonstrate flexibility in approach and working hours, with the requirement to work in our Bristol office three days a week.

• Ability to work to deadlines / targets, to prioritise and manage a caseload and to work under pressure to deliver effective solutions

• Ability to work well as part of a team and on your own initiative

• A commercial, solution-driven and client-focused approach

• Strong legal and analytical skills and an eye for detail

• Excellent organisation and time-management skills

• Excellent communication and interpersonal skills, with a positive attitude

• Excellent IT skills

• Excellent teamwork skills

What we’ll give you for this role:

Remuneration & more

1. Competitive salary taking into account skills, experience and qualifications

2. A Self Invested Personal Pension Scheme (SIPP)

3. You will join an appropriate incentive (bonus) scheme

4. Holiday allowance of 25 days plus bank holidays

5. Flexible working from our office or your home

Health & support

6. Private healthcare plan (including pre-existing conditions)

7. Life assurance

8. Employee assistance programme for employee wellbeing

9. Group Income Protection  

Other benefits

10. Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

11. Discounts on various products and services

This isn’t just a position, it’s a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK’s most trusted insurance brands helping to resolve millions of claims every year, you’ll also be an architect of tomorrow’s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn’t just a job; it’s an opportunity to shape the future of insurance.

Next steps for you:

Think we’d be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.