Full-Time

JM Lexus – Service Consultant

Confirmed live in the last 24 hours

JM Family

JM Family

1,001-5,000 employees

Automotive & Transportation
Financial Services
Consumer Goods

Mid

Coconut Creek, FL, USA

Position requires onsite presence in Margate, Florida.

Category
Customer Success Management
Sales & Account Management
Required Skills
Word/Pages/Docs
Customer Service
Excel/Numbers/Sheets
Requirements
  • High school diploma required
  • Minimum three years’ experience as a Service Writer in a dealership setting, required
  • Must have good communication skills (verbal and written)
  • A natural Collaborator with a willingness to serve our guests and provide the best Lexus experience
  • Ability to show Innovation via observation and creation/suggestions for process improvements
  • Takes personal Accountability for personal and team goals and objectives
  • Possess user proficiency with Microsoft Office Suite of products including MS Word and Excel
  • Must embody strong social skills and be able to work in a team environment
  • Ability to multitask and delegate work production in a fast-paced environment
  • Must be organized!
  • Ability to maintain a professional appearance
  • Ability to work a flexible schedule to include nights and some weekends
Responsibilities
  • Accountable for greeting customers, writing service orders, and delighting our guests in their Service experience
  • Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as prescribing repairs and services required and obtaining approval signatures
  • Maintaining dealership-prescribed standards for Hours per Customer Repair Order written and Customer Service Index
  • Following up on the progress of each repair order during the day
  • Contacting our customers via the preferred method regarding any changes in the estimated time or approximate estimated cost
  • Presenting and recommending additional services to our customers
  • Administering warranty policies and properly initiating warranty claims
  • Providing management with daily work productivity
  • Responsible for driving our JM Family Core Values (Consideration, Cooperation, Communication, Innovation and Accountability)
Desired Qualifications
  • Hi-Line experience preferred

Company Stage

N/A

Total Funding

N/A

Headquarters

Deerfield Beach, Florida

Founded

1968

Simplify Jobs

Simplify's Take

What believers are saying

  • Home Franchise Concepts' growth indicates robust demand in the home services sector.
  • Expansion of Southeast Toyota Distributors strengthens market presence in the Southeast U.S.
  • Data-driven decision-making through Domo enhances operational efficiency for Home Franchise Concepts.

What critics are saying

  • Increased competition in home services franchising could impact Home Franchise Concepts' market share.
  • Rapid expansion of Southeast Toyota Distributors may strain resources and affect service quality.
  • Reliance on Domo for data management poses risks if platform disruptions occur.

What makes JM Family unique

  • Home Franchise Concepts achieved exceptional growth with over 250 territories sold in 2024.
  • JM Family's strategic partnership with RockED enhances automotive excellence and customer satisfaction.
  • Investment in Skaivision positions JM Family at the forefront of AI-driven automotive retail.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Pension

Profit Sharing

Flexible Work Hours

Wellness Program

Professional Development Budget