Customer Care Specialist

Job Description

Job Title: Customer Care Specialists
Location: Austin, TX 78727
Duration: 6 Months Contract to hire

Job Descriptions: -

• MUST BE AVAILABLE 7AM - 7PM will have staggering shifts within that time.

• Project will not accommodate special schedule requests

• College Grad with 1 year Microsoft Office OR Military Veteran with 1 year Microsoft Office OR

• High school diploma, GED, or equivalent certification

• Minimum 6 months of customer service or call center experience required

• Minimum 1 year Microsoft Office

• Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions.

• Assists medical providers in problem resolution, as needed.

• Responds to provider phone inquiries in a prompt, courteous and concise manner.

• Documents all provider encounters in clear and concise logs.

• Transfers providers to other Call Center units as needed.

• Meets individual performance standards.

• Performs other duties as may be assigned by management.

Qualifications

Additional Information

Gaurav Uniyal

(973) 295-4569

Morristown, NJ 07960