Internship

Customer Operations Intern

Posted on 5/29/2024

Lucid

Lucid

1,001-5,000 employees

Visual collaboration and diagramming software suite


Salt Lake City, UT, USA

Required Skills
Communications
Marketing
Requirements
  • Currently pursuing a Bachelor's degree with a 3.0 cumulative GPA or higher
  • A strong sense of personal ownership and responsibility
  • Ability to translate complex technical ideas into simple, easy to understand content
  • Strong written and verbal communication skills (both internally and externally)
  • Ability to work independently, cross-functionally, and on multiple initiatives at the same time with a proven record of driving results
  • Excellent analytical capabilities and problem-solving skills combined with sound business judgment in a fast-paced environment with evolving priorities
  • Detail-oriented, organized and a good team player
  • Bias towards finding solutions versus shutting down ideas
Responsibilities
  • Manage technical issues by investigating and troubleshooting problems, escalating user issues, managing issue workflows and proactively identifying consumer needs
  • Develop and maintain technical product expertise and work closely with other support and product/engineering team members to resolve user issues
  • Identify and monitor key user operational metrics to help drive improvements to our product and support offerings
  • Collaborate with Engineering, Product Management, Marketing, and other cross-functional peers on specific user-impacting issues and bugs
  • Assist in writing clear Help Center and user education content
  • Engage with our users in the Lucid Community
  • Investigate and process customer requests for cancellation and refunds over email
  • Resolve customer concerns related to billing such as downgrades, duplicate charges, invoice changes, trial subscriptions, and declined payments
  • Research accounts in which payments have been posted and customer disputes activity
  • Develop a deep understanding of changing product offerings and account types and implement these changes into our billing processes
  • Communicate and follow up effectively with customers in a clear and timely manner

Lucid Software offers a visual collaboration suite, which is designed to enhance productivity and collaboration among distributed, hybrid, and cross-functional teams. The company's platform, trusted by millions including industry giants like Google, GE, and Microsoft, focuses on virtual whiteboarding, intelligent diagramming, and cloud visualization technologies. This positions Lucid Software as a leader in facilitating effective team collaboration and data visualization in a digital-first world, making it a compelling workplace for those interested in driving cutting-edge technology solutions in the space of collaborative and visual communication tools.

Company Stage

Series D

Total Funding

$670.5M

Headquarters

South Jordan, Utah

Founded

2010

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-7%

2 year growth

0%

Benefits

Competitive compensation packages

Comprehensive portfolio of health benefits

Equity

Eight-week paid sabbatical after 5 years

Paid parental/family leave

Annual Hackathon and frequent game nights

Personal and career development through Lucid Learning

Community engagement and giving through Lucid Heart