About the role...

We are looking for a Curriculum Developer to join our Support Enablement team! As a Curriculum Developer/Instructional Designer, you will help our Global Support organization succeed through production, maintenance and certification reporting of our training for HashiCorp Enterprise products. The ideal candidate has a depth of knowledge from hands-on experience in a DevOps or infrastructure automation role, familiarity with the HashiCorp product suite and a passion for education and enablement. 

*Must be located in San Francisco, CA area*

In this role you can expect to…

• Must be able to work from the SF, CA office 1-2 days a week
• Keep training material up-to-date as our products and our Global Support Team’s needs evolve both for terms of new hire on-boarding and continuous learning
• Work with engineering and backline Support to create content for Support Engineers across the globe.
• Track, record, analyze and action on the feedback provided and amend training as needed
• Track, record, publish and action certification status for the team
• Track and report progress on Knowledge articles for Support 
• Work with various Support functions e.g., Escalation Management, Support Operations to develop, rollout and track process training for Support Engineers
• Have occasional meetings early or late (outside of normal business hours) with teams in different region time zones.

You may be a good fit for our team if you have...

• 3+ years Implementation or Customer Support experience, Sales Engineering experience or Software Technical Instructor/enablement equivalent experience in a customer facing role.
• Excellent working knowledge of Workramp 
• HashiCorp Certification(s), or experience with adjacent technologies (the more the better!).
• Experience creating demos, workshops, or other technical materials.
• Training experience, including onboarding engineers.
• Good written, verbal, communication, and presentation skills.
• Experience with adult learning theory or instructional design.
• Linux and cloud platform experience (Azure, AWS, GCP)
• Ability to work with autonomy in a fast-paced environment and a strong sense of accountability as well as a proven track record of driving results through indirect influence and delivering results.
• Adaptability, flexibility, and a willingness to work within changing priorities including ad hoc requests.
• Commitment to excellence in delivery of customer service.
• Practical experience with Hashicorp’s tools.(Zendesk, Jira)