Full-Time

Curriculum Developer

Posted on 5/1/2024

HashiCorp

HashiCorp

1,001-5,000 employees

Multi-cloud infrastructure automation solutions


Mid

San Francisco, CA, USA

Required Skills
Microsoft Azure
AWS
JIRA
Customer Service
Linux/Unix
Google Cloud Platform
Requirements
  • 3+ years Implementation or Customer Support experience, Sales Engineering experience or Software Technical Instructor/enablement equivalent experience in a customer facing role.
  • Excellent working knowledge of Workramp
  • HashiCorp Certification(s), or experience with adjacent technologies (the more the better!).
  • Experience creating demos, workshops, or other technical materials.
  • Training experience, including onboarding engineers.
  • Good written, verbal, communication, and presentation skills.
  • Experience with adult learning theory or instructional design.
  • Linux and cloud platform experience (Azure, AWS, GCP)
  • Ability to work with autonomy in a fast-paced environment and a strong sense of accountability as well as a proven track record of driving results through indirect influence and delivering results.
  • Adaptability, flexibility, and a willingness to work within changing priorities including ad hoc requests.
  • Commitment to excellence in delivery of customer service.
  • Practical experience with Hashicorp’s tools.(Zendesk, Jira)
Responsibilities
  • Keep training material up-to-date as products and Global Support Team’s needs evolve.
  • Work with engineering and backline Support to create content for Support Engineers globally.
  • Track, record, analyze and action on feedback provided and amend training as needed.
  • Track, record, publish and action certification status for the team.
  • Track and report progress on Knowledge articles for Support.
  • Work with various Support functions to develop, rollout and track process training for Support Engineers.
  • Occasional meetings early or late with teams in different region time zones.

HashiCorp specializes in providing a suite of multi-cloud infrastructure automation products such as Terraform, Packer, and Vault, which empower organizations to efficiently manage and secure their cloud operations. Working at this company offers a rich opportunity to be at the forefront of cloud technology, contributing to significant operational improvements and security enhancements for businesses globally. The collaborative environment and commitment to cutting-edge technology make it an attractive workplace for professionals passionate about cloud infrastructure and innovation.

Company Stage

IPO

Total Funding

$1.4B

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-7%

2 year growth

8%

Benefits

Medical, dental & vision

Life & disability insurance

Flexible spending account (FSA)

Vacation and Other Leaves

401(k)

Family Expansion Benefit

Maternity and Parental Leave

Expanded Mental Health Support