Full-Time

Operations Manager

Confirmed live in the last 24 hours

First American

First American

10,001+ employees

Provides title insurance and real estate services

Financial Services
Real Estate

Mid, Senior

Bend, OR, USA

This role will oversee Deschutes, Morrow, Crook, and Jefferson counties in Central Oregon and be based in-office Bend, OR.

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Customer Service
Requirements
  • Bachelor’s degree or equivalent combination of education and experience
  • 5-7 years of directly related experience
  • 3-5 years demonstrated experience in a supervisory or management role
  • Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level
  • Strong process skills required; detail oriented
  • Strong computer skills and knowledge of company operating systems/applications
  • Strong problem-solving and customer service skills
  • Ability to lead/sought out for advice
  • Able to manage competing priorities
  • Successful track record designing, developing, and executing complex projects
  • Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships
  • Strong communication skills with the capacity to communicate the function’s vision and the department’s direction and set aligned goals
  • Actively recruits, retains and develops talent and holds employees accountable for results
  • Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met
  • Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.
Responsibilities
  • Manages work activities and operations of a functional area or department that supports the title process
  • Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies
  • Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results
  • Coordinate and monitor efforts between groups
  • In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in
  • May work with vendors who provide services to FA, typically pre-approved; monitor/manage vendor compliance, cost effectiveness, quality and timeliness of work
  • Improve processes/ quality of output; in smaller locations, may manage a wider range of vendors including office management providers
  • Track and monitor expenses; role may include office management -type duties
  • Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching
  • Identifies training needs for subordinates
  • Makes hiring and compensation recommendations
  • May get input from management
  • Other duties as assigned

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Company Stage

N/A

Total Funding

$800.2M

Headquarters

Santa Ana, California

Founded

1889

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Mother Lode expands First American's market share in California.
  • Docutech purchase boosts First American's digital mortgage revenue by 38%.
  • Growing fintech trends align with First American's digital transformation strategy.

What critics are saying

  • Data breach allegations could harm First American's reputation and lead to legal issues.
  • Integration of Mother Lode may face challenges and financial risks.
  • Dependence on digital transformation poses risks if technology advances rapidly.

What makes First American unique

  • First American offers comprehensive title insurance and settlement services nationwide.
  • The company provides a vast database of over 5.5 billion document images.
  • First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

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Benefits

401k matching

Health, vision, dental insurance

Professional development