Operations Manager

HOW YOU’LL CONTRIBUTE

• Manages work activities and operations of a functional area or department that supports the title process
• Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies
• Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results. Coordinate and monitor efforts between groups
• In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in
• May work with vendors who provide services to FA, typically pre-approved; monitor/manage vendor compliance, cost effectiveness, quality and timeliness of work. Improve processes/ quality of output; in smaller locations, may manage a wider range of vendors including office management providers
• Track and monitor expenses; role may include office management -type duties
• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching.  Identifies training needs for subordinates. Makes hiring and compensation recommendations.  May get input from management.
• Other duties as assigned

WHAT YOU’LL BRING

Required Education, Experience, Certification/Licensure

• Bachelor’s degree or equivalent combination of education and experience
• 5-7 years of directly related experience
• 3-5 years demonstrated experience in a supervisory or management role.

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.
• Strong process skills required; detail oriented
• Strong computer skills and knowledge of company operating systems/applications
• Strong problem-solving and customer service skills
• Ability to lead/sought out for advice
• Able to manage competing priorities
• Successful track record designing, developing, and executing complex projects.
• Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships.
• Strong communication skills with the capacity to communicate the function’s vision and the department’s direction and set aligned goals.  Provides resources and creates systems to measure results.  Familiar with competitor, financial and industry dynamics.
• Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.