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Technical Program Manager
Payment Risk Disputes
Confirmed live in the last 24 hours
San Francisco, CA, USA • Remote in USA
Experience Level
Desired Skills
Data Science
  • Technical Program Management or equivalent management experience in a mid- to large-sized company running complex programs with multiple stakeholders for at least 5 years
  • Experience delivering complex projects that involve cross functional contributors on-time and within expected results
  • Experience building sustainable, repeatable processes to improve efficiency and effectiveness
  • Firm grasp of software development lifecycles and agile methodologies best practices
  • Experience understanding high-level software and machine learning capabilities
  • Ability to drive clarity from ambiguity and break down complex projects into manageable, interdependent deliverables
  • The ability to understand and deal well with rapid development cycles and to remain flexible in the face of uncertainty
  • Demonstrated experience managing trade-offs given specific constraints
  • Excellent communication, organizational and leadership skills; ability to inspire team members
  • Partner closely with product, machine learning, data science, engineering, policy, and operation teams to plan and execute multi-team and multi-stakeholder programs and initiatives
  • Use your understanding of risk and program management to identify dependencies, critical path / "long poles," blockers, and key execution risks and develop actionable mitigation strategies
  • Periodically review and communicate key metrics, developments, updates, project health and problems, and manage expectations of all stakeholders, both technical and non-technical across Square and Cash
  • Align and partner with cross-functional stakeholders across Risk and beyond, understanding ambiguous problems/dependencies, and partnering with Product on requirements and solutions
  • Manage complex technical programs and the team's roadmap to drive the goals of Disputes forward, ensuring implementation
  • Become subject matter expert within Disputes to interface with partners across the org
Desired Qualifications
  • [] Experience in risk, fraud or other risk related problem spaces; experience in new market entry or with global teams

1,001-5,000 employees

Digital payment processor
Company Overview
Square's mission is to ensure that all businesses are able to participate and thrive in the economy. The company is building infrastrucutre for online payments.