Technician 1

Job Description

Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experience to Nordstrom Employees. Technicians at Nordstrom have a wide range of responsibilities ranging from in store support, Service Desk support and backend monitoring of systems and applications, just to name a few.

This position requires that the candidate work onsite at our Distribution Center in Dubuque, IA. The scheduled shift will be Saturday-Monday 5am-5:30pm CST.

A day in the life…

• Understands and displays basic troubleshooting concepts and processes and operating system fundamentals
• Protects our Brand and competitive advantage by ensuring that customer /other protected data and intellectual property is protected and never exposed to external breach or unauthorized access
• Understands importance of adhering to security standards and the potential impacts to the Nordstrom brand due to security breach
• Communicates, to the appropriate audiences, clearly and concisely, in written and oral formats about decisions, plans, and tasks in a timely manner
• Identifies why a problem is occurring, analyze the appropriate data and create an effective plan for resolution.
• Demonstrates the understanding of target SLA’s for specific area. · Adheres to scheduled work times

You own this if you have…

• 0+ year experience in a service management industry
• 0+ year experience troubleshooting, testing, or repairing technical equipment
• A 4-year degree in related field preferred or equivalent experience

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

© 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.