Full-Time
Customer Support Representative
ThredUp
1,001-5,000 employees
Online consignment for secondhand clothing
No salary listed
Entry, Junior
No H1B Sponsorship
Red Oak, TX, USA
Remote
Requires two weeks of in-person training at our Lancaster, TX facility.
- 1+ years customer service experience, communicating with customers via chat and email
- Knowledge of product categories, pricing, delivery times and methods
- Knowledge of CS software and proficient using Google Suite, smartphone applications or similar experience
- Bachelor’s Degree or equivalent experience
- Conferring with customers via chat & email
- Investigating and/or adjusting any transactional issues regarding bag processing and payouts, merchandise listings, orders and order returns, and other business processes/services
- Work with other members of the team to meet individual and collective goals for high productivity, low customer dissatisfaction rate, low total ticket resolution time, and appropriate first response time
- Maintains updated knowledge of various marketing/promotional strategies offered our customers
- Identifying ways to improve processes and the customer experience, surfacing problems early to Team Managers and being creative in proposing solutions
- Participate in the completion of production goals and special projects
- Maintaining a cooperative and constructive attitude and spirit, especially during hard days and conversations
- Experience working in a startup environment
- Thrives in a fast-paced environment and is comfortable with the ever-changing requirements of the #startuplife
- Has a “let’s do this NOW” attitude and is not afraid to step up and handle the tough stuff
- Composes professional and heartfelt responses
- Burst of good energy needed to push through the tough days alongside their team
- Is tech-savvy and able to quickly navigate web/mobile applications to perform the job
thredUP operates an online platform for buying and selling secondhand clothing, shoes, and accessories. Users can sell their gently used items by sending them to thredUP, where the company inspects, photographs, and lists them for sale. Buyers can find a variety of products, including high-end brands, often at significant discounts. thredUP generates revenue by taking a commission on each sale and offers a "Clean Out" service that allows sellers to send in items for free, simplifying the process of decluttering. The platform also features a section for brand-new items at reduced prices, appealing to a broad customer base. thredUP stands out in the resale market by focusing on convenience and sustainability, catering to budget-conscious and eco-friendly shoppers. The company's goal is to make secondhand shopping accessible and appealing, promoting conscious consumerism.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
San Francisco, California
Founded
2009
Simplify's Take
What believers are saying
- AI-driven personalization increased new customer volume by 32% year over year.
- Tariffs on new clothing enhance ThredUp's value proposition for secondhand shoppers.
- The resale market is projected to reach $350 billion by 2028, benefiting ThredUp.
What critics are saying
- Peloton's 'Repowered' platform increases competition in the resale market.
- Divestiture of European business Remix may limit ThredUp's global expansion.
- Rapid AI adoption by competitors could diminish ThredUp's technological edge.
What makes ThredUp unique
- ThredUp offers a 'Clean Out' service, simplifying the selling process for users.
- The platform features a 'New With Tags' section, diversifying its product range.
- ThredUp uses AI for personalized shopping experiences, enhancing customer engagement.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Paid Vacation
Paid Holidays
Paid Sick Leave
Paid Sabbatical
Hybrid Work Options
Flexible Work Hours
Paid Parental Leave
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 0%The launch aims to capture a segment of the expanding resale market for connected fitness equipment and monetize devices no longer in active use in customers’ homes, CNBC reported Tuesday (June 3). Users can list their pre-owned equipment and accessories from the connected fitness company on the Repowered platform. Sellers determine the listing price, aided by a generative artificial intelligence tool that suggests pricing based on product details such as age. Sellers, however, retain final authority over their asking price, the report said. Upon sale, sellers will receive 70% of the final sale price, with the remaining percentage split between Peloton and Archive, the technology platform provider. Sellers also get discounts on new equipment purchases, according to the report
Online resale marketplace ThredUP delivered better-than-expected first-quarter earnings Monday (May 5), reinforcing shoppers’ growing taste for secondhand clothing. And in a theme not sounded very often during this earnings season, CEO James Reinhart says the Trump administration’s proposed tariffs on Chinese imports could sharpen that advantage by making new clothes more expensive.The Oakland, Calif., company reported revenue of $71.3 million for the three months ended March 31, a 10.5% jump from a year earlier and roughly 4% ahead of Wall Street estimates. Gross margin held near a hefty 79%, while an adjusted EBITDA profit of $3.8 million marked a swing from red ink a year ago. The net loss narrowed to $5.2 million, or $0.04 a share, and ThredUP lifted its full-year sales outlook to about $286 million at the midpoint, up from $275 million.Reinhart told analysts that Washington’s move to tighten the “de minimis” exemption, which today lets low-value shipments from fast-fashion giants enter the U.S. duty-free, and talk of broader apparel tariffs could push up the cost of new clothing and curb production volumes abroad.“If the price of new clothing goes up because of these tariffs, we believe this enhances the comparative value proposition for consumers who shop for used clothing on ThredUP,” he said.Higher import duties could also level the playing field in marketing. Reinhart noted that big ad buyers such as Shein and Temu have already cut spending on Meta and Google, a shift that has eased the inflation in customer-acquisition costs ThredUP has battled in recent quarters
Secondhand clothing retailer ThredUp saw its stock climb Monday (April 28) ahead of its next earnings report. As Seeking Alpha reports, analysts note that the consignment company ended the last quarter on a high note, while facing less exposure to tariffs. “Entering FY25, the company was seeing encouraging momentum, highlighted by a positive inflection in active buyers in Q1 to date, solid customer retention, and a growing supply of premium apparel,” said analyst Dana Telsey, per the report
The ThredUp logo on a smartphone arranged in Hastings-on-Hudson, New York, U.S., on Sunday, Nov. 7,. More 2021. As brand-name retailers nationwide struggle to fill shelves, a crop of online platforms that trade in secondhand wares are poised to profit handsomely from the global supply chain crunch. Photographer: Tiffany Hagler-Geard/Bloomberg© 2021 Bloomberg Finance LP. The U.S
Investors reportedly expect new U.S. tariffs to be good for sellers of secondhand goods. In the time since the White House announced tariffs on April 2, the shares of two such firms — ThredUp and Savers Value Village — have gone up 31% and 22%, respectively, while the SP retail select index has declined 7%, the Financial Times (FT) reported Sunday (April 20). Secondhand sellers can draw bargain-hunting consumers, appeal to other consumers who are looking to sell items for extra cash, sell merchandise that is immune from the tariffs, and raise prices because sellers of new imported goods will have to do the same, according to the report. In addition, this sector usually does well during economic downturns and has been appealing to younger consumers in any case