Full-Time

Customer Experience Representative

Posted on 10/3/2025

Secureframe

Secureframe

51-200 employees

AI-powered platform automating security compliance

No salary listed

Remote in India

Remote

Employees must travel by air to company off-sites 2–4 times per year.

Category
Customer Experience & Support (2)
,
Required Skills
Amplitude
Zendesk
JIRA
Looker
Requirements
  • 3 years minimum of relevant work experience
  • Experience with support and ticketing systems like Zendesk, Jira, SFDC, etc
  • Resourceful, self-starter, and customer-centric
  • Can meet customers where they are in terms of a technical knowledge standpoint
  • A problem solver, to assist our customers with technical questions and issues. Come up with solutions and communicate with both technical and non-technical users
  • Adept at technical documentation
  • Ability to work Pacific Standard Time in America
  • Stable Internet and power connection
Responsibilities
  • Become a technical product knowledge expert on our platform with guidance from our team members. We’re a team, and your success is our success!
  • Provide a positive experience to the customer within our internal SLA
  • Coordinate with internal engineering on the QA of bugs and feature requests to improve our products
  • Timely and accurately respond to our customers' queries within the established SLAs
  • Serve as a technical expert to increase satisfaction when working with customers via phone calls, email, or video calls
  • Work alongside our Customer Success Managers to help customers smooth out the compliance journey
  • Analyze and share feedback with our Engineering team to troubleshoot issues and track their impact, and fixes
  • Analyze and report feature requests to the Product Team
  • Look for and recommend improvements to current workflows and features. Promote the ongoing internal learning and success of our team by sharing knowledge via collaboration
  • Create internal documentation around best practices

Secureframe provides a platform that automates cybersecurity compliance, using AI to gather evidence, monitor controls, and simplify meeting security standards. It continuously inventories assets and user access to sensitive data, helping organizations identify risks in real time. The service is offered as platform-as-a-service, with pricing based on usage for managing security, risk, and compliance across multiple standards. Its goal is to help businesses protect data, demonstrate trust to customers, and accelerate growth by streamlining compliance and security management.

Company Size

51-200

Company Stage

Series B

Total Funding

$78.5M

Headquarters

San Francisco, California

Founded

2020

Simplify Jobs

Simplify's Take

What believers are saying

  • CMMC Phase 2 begins November 2026, requiring mandatory third-party assessments for 80,000 defense contractors[3]
  • User Access Reviews automation addresses top compliance challenge: 25% of leaders cite audit preparation difficulty[news]
  • Strategic Coalfire partnership and CMMC.com platform expand federal compliance market reach and credibility[news]

What critics are saying

  • Only 800 of 80,000 target DIB contractors achieved CMMC certification by January 2026, signaling slow adoption[4]
  • Competitors Drata and Vanta offer superior integrations and aggressive pricing undercutting Secureframe's SMB market[negative]
  • NIST AI Risk Management Framework mandates specialized AI compliance audits beyond Secureframe's generalist platform focus[negative]

What makes Secureframe unique

  • AI-powered platform reduces CMMC certification timelines from 12-18 months to 4-8 weeks[1][2]
  • Deploys secure CUI enclaves in under 30 minutes versus traditional eight to ten week deployments[2]
  • Secureframe Defense automates System Security Plans, policies, and continuous monitoring for DIB organizations[1]

Help us improve and share your feedback! Did you find this helpful?

Benefits

Work anywhere in the US & Canada - We're a remote-first company with team members coast to coast. The office is wherever home and WIFI are.

Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver.

Comprehensive health coverage - We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision.

Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)

Team activities & offsites - We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected.

Career development - From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

0%
Help Net Security
Apr 8th, 2026
Secureframe expands Comply with User Access Reviews for automated governance.

Secureframe expands Comply with User Access Reviews for automated governance. Secureframe has announced the launch of User Access Reviews, a new capability within Secureframe Comply. Access reviews are the primary mechanism organizations use to validate that the right people have the appropriate access, but the process has historically been manual, fragmented, and difficult to audit. Most teams still conduct access reviews using exported spreadsheets and email threads, creating accountability gaps and leaving security incidents waiting to happen. User Access Reviews eliminates that risk. The new capability replaces the manual, error-prone process with a structured, automated workflow so teams can assign reviewers, evaluate permissions, document decisions, and track remediation from a single platform, with a complete audit trail built in. "Access reviews are one of the most important security controls organizations have, but they're still often managed through spreadsheets and email threads," said Shrav Mehta, Founder and CEO of Secureframe. "User Access Reviews gives teams a simple way to evaluate access, document decisions, and ensure follow-through without turning the process into a coordination headache." Recent findings from Secureframe's 2026 Cybersecurity & Compliance Benchmark Report show that nearly one quarter of security and compliance leaders cite audit preparation as their single biggest challenge in 2026, with teams spending about eight hours per week on manual compliance tasks like evidence collection and documentation. Secureframe's User Access Reviews addresses all three dimensions of a mature access program in a single, streamlined dashboard: establishing governance frameworks that define who should have access and why, surfacing misplaced or outdated permissions before they become a liability, and generating defensible audit evidence on demand. Key capabilities: * Centralized review management. Pull user data from integrated systems or via CSV upload, scope reviews by application, assign reviewers, and complete the entire process within a single platform. * Accountable, access decisions. Reviewers confirm ownership and make explicit account-level decisions to maintain, modify, revoke, or mark access out of scope. Follow-up tasks can be created directly within the review workflow and sync with connected ticketing tools. * Automated scheduling and reminders. Configure recurring review cycles, designate reviewers per system, and rely on automated reminders and status indicators to keep reviews on track without manual follow-up. * Audit-ready documentation. Every review captures reviewer identity, decisions made, and remediation actions taken. Exportable summaries provide structured documentation that can be shared during audits, eliminating the need to reconstruct evidence from emails or spreadsheets. Security and privacy investment is accelerating: 99% of organizations report tangible benefits from their privacy programs, and 38% spent $5 million or more in the past year alone. Yet resources remain stretched. Meanwhile, 80% of AI leaders cite cybersecurity as the single greatest barrier to their AI strategy, and data leaks tied to generative AI are the top security concern heading into 2026. Secureframe Comply helps organizations turn these pressures into an advantage by pairing User Access Reviews with a comprehensive GRC automation platform that: * Supports compliance with leading security and privacy frameworks, including SOC 2, ISO 27001, HIPAA, PCI DSS, GDPR, NIST, and custom frameworks, so teams can manage access reviews in the same system they use to manage controls, evidence, and policies. * Continuously monitors for misconfigurations and failing controls, flagging issues in real time and providing tailored remediation guidance to help organizations maintain a strong security posture between audits. * Automates vendor risk management, employee training, and evidence collection, including AI-assisted policy development through Comply AI for Policies, giving teams more time to focus on higher-value work like tightening access to sensitive systems. "I saw how easy it was to use and how easy it would be to have a central location where we would keep all policies and documents. Secureframe would take care of pulling evidence from our cloud environment, authentication, and HR systems. Before Secureframe, our compliance team had to obtain evidence manually from each third party system," said Jair Basso, VP of Security, Wealth.com. More about

SiliconANGLE Media
Mar 10th, 2026
Secureframe unveils new platform to cut defense cyber certification timelines to weeks

Secureframe unveils new platform to cut defense cyber certification timelines to weeks. Compliance automation platform provider Secureframe Inc. today announced the launch of Secureframe Defense, an artificial intelligence-powered, end-to-end platform that helps defense industrial base contractors achieve and maintain Cybersecurity Maturity Model Certification compliance. Secureframe Defense is designed to deliver secure infrastructure deployment, AI-built System Security Plans, policies and comprehensive monitoring that DIB organizations need to achieve and maintain the certification faster, without unnecessary cost or complexity. CMMC is a U.S. Department of Defense framework that requires defense contractors and subcontractors to implement specific cybersecurity controls to protect controlled unclassified information, or CUI. The DOD estimates nearly 80,000 organizations will ultimately require CMMC Level 2 certification, yet fewer than 800 organizations have achieved certification as of January. Gaining the certification is not cheap, however. Many DIB organizations spend more than a year and $100,000 to $300,000 or more preparing for CMMC Level 2 certification. That's where Secureframe Defense steps in. "Secureframe Defense reflects everything we learned going through our own CMMC Level 2 assessment and the feedback we received from our partner Certified Third-Party Assessment Organizations about the real problems organizations face," said founder and Chief Executive Shrav Mehta. "Our AI-powered platform can take organizations with zero infrastructure to assessment-ready in less than eight weeks." Secureframe Defense guides organizations through three critical stages. Stage one is the deployment of secure CUI environments, with organizations now able to deploy a compliant enclave for handling CUI in under 30 minutes. The platform automatically configures environments such as Google Workspace or Microsoft GCC High with required CMMC controls, provisions Azure virtual desktops and applies secure device management baselines. Stage two involves AI-driven documentation and program management, in which Secureframe's Defense Navigator translates CMMC requirements into guided workflows. An AI engine generates tailored system security plans and policies, manages risk assessments and vendor reviews, assigns policies and delivers continuous control monitoring. The third stage includes certification support and ongoing compliance, with an audit module that automatically compiles documentation and evidence artifacts. According to Secureframe, the new offering reduces overall certification timelines from 12 to 18 months down to four to eight weeks, cutting readiness time significantly compared wit manual processes or point solutions. Secureframe is a venture capital-backed startup that has raised $79 million over three rounds, including a round of $18 million in March 2021. Investors in the company include Accomplice VC, Kleiner Perkins Caufield & Byers, Optum Ventures, Kaiser Foundation Health Plan Inc., Gradient Ventures, Soma Capital Management, Flexport Inc., Gaingels and Impatient Ventures. Image: Secureframe. A message from John Furrier, co-founder of SiliconANGLE: Support its mission to keep content open and free by engaging with theCUBE community. Join theCUBE's Alumni Trust Network, where technology leaders connect, share intelligence and create opportunities. * 15M+ viewers of theCUBE videos, powering conversations across AI, cloud, cybersecurity and more * 11.4k+ theCUBE alumni - Connect with more than 11,400 tech and business leaders shaping the future through a unique trusted-based network. About SiliconANGLE Media SiliconANGLE Media is a recognized leader in digital media innovation, uniting breakthrough technology, strategic insights and real-time audience engagement. As the parent company of SiliconANGLE, theCUBE Network, theCUBE Research, CUBE365, theCUBE AI and theCUBE SuperStudios - with flagship locations in Silicon Valley and the New York Stock Exchange - SiliconANGLE Media operates at the intersection of media, technology and AI. Founded by tech visionaries John Furrier and Dave Vellante, SiliconANGLE Media has built a dynamic ecosystem of industry-leading digital media brands that reach 15+ million elite tech professionals. Its new proprietary theCUBE AI Video Cloud is breaking ground in audience interaction, leveraging theCUBEai.com neural network to help technology companies make data-driven decisions and stay at the forefront of industry conversations.

Secureframe
Jul 31st, 2025
Introducing the FedRAMP Hub: 15+ Free Resources to Simplify Authorization

That's why Secureframe, Inc. is excited to announce its new FedRAMP Hub, a collection of 15+ free resources that covers everything you need to know about this cloud security standard in one place.

VentureBeat
Jun 10th, 2025
Zencoder Just Launched An Ai That Can Replace Days Of Qa Work In Two Hours

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more. Zencoder, the artificial intelligence coding startup founded by serial entrepreneur Andrew Filev, announced today the public beta launch of Zentester, an AI-powered agent designed to automate end-to-end software testing. This critical but often sluggish step can delay product releases by days or weeks.The new tool represents Zencoder’s latest attempt to distinguish itself in the increasingly crowded AI coding assistant market, where companies are racing to automate not just code generation but entire software development workflows. Unlike existing AI coding tools that focus primarily on writing code, Zentester targets the verification phase — ensuring software works as intended before it reaches customers.“Verification is the missing link in scaling AI-driven development from experimentation to production,” said Filev in an exclusive interview with VentureBeat. The CEO, who previously founded project management company Wrike and sold it to Citrix for $2.25 billion in 2021, added: “Zentester doesn’t just generate tests—it gives developers the confidence to ship by validating that their AI-generated or human-written code does what it’s supposed to do.”The announcement comes as the AI coding market undergoes rapid consolidation

Secureframe
May 28th, 2025
Secureframe Launches CMMC.com and Strategic Partnership with Coalfire

Today, Secureframe, Inc. is excited to announce the next major steps in its journey to lead the modernization of federal compliance, including the launch of CMMC.com and a strategic partnership with Coalfire to deliver a complete certification solution.

INACTIVE