Administrative Manager 2 Senior

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Standard office setting with regular in-person presence across departmental locations. Hybrid flexibility may be available based on operational needs.

Job Summary

The Administrative Manager for Faculty Operations is responsible for overseeing and enhancing faculty-support operations, ensuring quality service in credentialing, visa processing, onboarding, academic affairs, and professional development initiatives. The role standardizes workflows, supports faculty development, ensures compliance, and collaborates with leadership to enhance support in Radiation Oncology. This role also works closely with senior management to drive organizational effectiveness and ensure high-quality administrative support. Independent judgment, confidentiality, and a collaborative, service-focused approach are essential. This role also works closely with senior management to drive organizational effectiveness and ensure high-quality administrative support.

Team Leadership and Supervision
•    Directly supervise a team of ~10 Administrative Assistants, providing coaching, performance management, and professional development support.
•    Oversee recruitment, onboarding, training, staffing coverage, and cross-training plans.
•    Conduct regular one-on-one check-ins and team meetings to maintain communication, accountability, and transparency.
•    Maintain updated job descriptions, set performance expectations, and complete annual performance evaluations.

Faculty Operations
•    Supervise daily operations supporting faculty in credentialing, onboarding/offboarding, academic appointments and promotions, compliance, and scheduling.
•    Provide oversight and coordination for day-to-day administrative support of faculty, including calendar management, expense submission, travel booking, and resolution of routine facilities or operational needs.
•    Manage onboarding workflows, including orientation scheduling, access setup, and documentation of licensure and certifications ensuring a welcoming and consistent onboarding experience across all practice sites.
•    Partner with administrative assistants to ensure consistent, proactive, and high-quality support tailored to faculty responsibilities and departmental priorities.
•    Coordinate faculty-related processes in partnership with institutional offices (e.g., Human Resources, Medical Staff Office, Office for Faculty Affairs).
•    Support educational and enrichment activities such as grand rounds, mentoring programs, CME events, retreats, and recognition initiatives.
•    Partners with clinical and academic leadership to align administrative support with departmental priorities.

Education, Enrichment, and Recognition
•    Coordinates logistics for faculty development programs, educational events, and recognition initiatives.
•    Tracks faculty involvement in academic and leadership activities, supporting their engagement and professional growth.

Process Improvement and Compliance
•    Standardizes and improves administrative workflows related to faculty support.
•    Maintains documentation, tracking tools, and templates to ensure consistency and compliance.
•    Interpret and communicate policies, timelines, and institutional requirements to faculty and administrative staff.
•    Ensures team training and adherence to hospital, system-wide, and regulatory requirements.

Human Resources:
•    Oversee personnel matters, including hiring, orientation, training, supervision, and corrective action.
•    Monitor workload distribution to ensure appropriate staffing.
•    Evaluate and refine policies and procedures; troubleshoot operational issues as they arise.
•    Communicate departmental and hospital policies clearly to staff.
•    Ensure timely completion of all performance evaluations.

Special Projects & New Initiatives:
•    Lead or support projects for Administrative Director and departmental leaders as needed/requested.
•    Participates in strategic planning efforts, departmental meetings, and institutional initiatives.
•    Ensures the implementation of hospital-wide initiatives into all outpatient clinics.
•    Collaborates closely with leadership to implement project initiatives to improve patient and physician experience. 
 

Education
Bachelor's Degree Healthcare Administration required or

Bachelor's Degree Related Field of Study required or

Master's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No


Experience

Experience in healthcare administration or related area. 5-7 years required and

Experience in a management or leadership role. Administrative Manager II: 2-3 years required. Senior Administrative Manager: 3-5 years required

Knowledge, Skills & Abilities

Strong leadership and team management abilities.

Excellent organizational and multitasking skills.

Proficiency in office software (e.g., Microsoft Office Suite) and knowledge of electronic health records (EHR) systems.

Exceptional communication and interpersonal skills.

Ability to handle sensitive information with discretion and maintain confidentiality.

Strong problem-solving and decision-making skills.

Physical Requirements

Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)

Hybrid45 Francis Street40RegularDay (United States of America)

Pay Range

$86,611.20 - $126,027.20/Annual

Grade

8At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework