Renewal Specialist @ Deleteme

About Abine, The Online Privacy Company

Abine is the online privacy company that makes easy-to-use tools for consumers and businesses to control what personal information companies, third parties, and other people see about them online.

Although the notion of privacy isn’t new, privacy in an interconnected, digital world is much more difficult to navigate. When our founders Rob Shavell, Andrew Sudbury, and Eugene Kuznetsov got together in a small office in Cambridge, MA years ago and agreed that this was emerging as a major problem on the web, Abine was born. Because the ways that third parties are collecting people’s information is constantly changing, Abine has evolved to address these challenges for today and tomorrow.

Abine is led by a passionate team, backed by premier investment firms, and supercharged by a strong mission to empower consumers with privacy.

Job Title: Renewal Specialist

Location: Remote - Anywhere - US

Job Summary

The DeleteMe Renewal Specialist is primarily responsible for ensuring DeleteMe’s small customers renew their annual business subscription. The Renewal Specialist focuses on ongoing outreach to Small Business Customers to ensure they renew, process their renewal, ensure auto renewals can be processed (billing methods on file), and to reduce churn for DeleteMe’s small customer accounts. Renewal Specialists will work alongside CSMs and AEs to ensure successful renewal and upsell for SMB clients.

Responsibilities

-Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn.

-Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers.

-Updates to customer subscriptions and invoices to ensure a smooth billing process.

-Maintaining Salesforce records to ensure data cleanliness.

-Coordination with CSMs and Sales as needed when upsell opportunities become possible.

-Coordinates with Finance to ensure invoices and subscriptions are accurate and timely.

-Coordinates with CSMs and AEs when contracts/agreements are required.

-Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers.

-Assist with customer offboarding for SMB clients.

Experience

2-3 years of experience working as a Renewal Specialist

Experience working in a fast-paced SaaS environment.

Experience developing deep client relationships to understand client needs and helping to optimize the customer experience.

Experience with churn mitigation and renewal management.

Experience working with high value, Fortune 500 enterprise customers.

Experience increasing product adoption, net retention, and continually improving the overall customer experience.

Experience working cross-functionally with sales, marketing, product, and support teams to drive positive customer outcomes.

Experience with project management principles and how to effectively manage stakeholder expectations.

Experience in the Privacy, Security, or Threat Intelligence industry is a huge plus.

Skills and Qualifications

Ability to engage with external customers alongside account team.

Outstanding communication, presentation, and customer relationship skills.

Self-motivated and results-driven with a strong work ethic.

Comfortable working independently and remotely.

Extensive experience with customer facing roles.

SalesForce experience.

Collaborative and team oriented.

Abine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

6 month growth

1 year growth

2 year growth