Renewal Specialist
Cyber Security and Privacy
Posted on 12/6/2023
INACTIVE
Deleteme
Locations
Canada • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Salesforce
Marketing
CategoriesNew
Sales & Account Management
Requirements
  • 2-3 years of experience working as a Renewal Specialist
  • Experience working in a fast-paced SaaS environment
  • Experience developing deep client relationships to understand client needs and helping to optimize the customer experience
  • Experience with churn mitigation and renewal management
  • Experience working with high value, Fortune 500 enterprise customers
  • Experience increasing product adoption, net retention, and continually improving the overall customer experience
  • Experience working cross-functionally with sales, marketing, product, and support teams to drive positive customer outcomes
  • Experience with project management principles and how to effectively manage stakeholder expectations
  • Experience in the Privacy, Security, or Threat Intelligence industry is a huge plus
Responsibilities
  • Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn
  • Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers
  • Updates to customer subscriptions and invoices to ensure a smooth billing process
  • Maintaining Salesforce records to ensure data cleanliness
  • Coordination with CSMs and Sales as needed when upsell opportunities become possible
  • Coordinates with Finance to ensure invoices and subscriptions are accurate and timely
  • Coordinates with CSMs and AEs when contracts/agreements are required
  • Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers
  • Assist with customer offboarding for SMB clients
Desired Qualifications
  • SalesForce experience
  • Collaborative and team oriented