Housing Access Specialist

Salary Range: 21 to 24.5 (Currency: USD) (Pay period: per-hour-wage)

Responsibilities & Essential Duties

• Locate and build relationships with clients experiencing homelessness throughout Ottawa county; identify their barriers and make appropriate referrals to local resources.
• Engage people experiencing homelessness in Holland at established “inreach” and “outreach” service locations such as the library, Community Kitchen, Refresh, and throughout the community.
• Operate agency vehicles to provide street outreach, transport supplies, and assist guests with access to services, appointments, shelter, and housing resources while maintaining safe driving practices and compliance with agency vehicle policies.
• Conduct street outreach and engagement activities in a variety of community settings, including encampments, wooded areas, shelters, and public spaces, requiring the ability to walk on uneven terrain, hike through outdoor environments, and work in varying weather conditions while building rapport with individuals experiencing homelessness.
• Provide long term case management services to clientele including: relationship building, assessment, engagement (goal setting in the areas of obtaining housing and other community resources), advocacy (collaboration with service providers and references for housing) and termination.
• Assist clients with a variety of tasks including applying for benefits from local, state, and federal agencies and locating appropriate resources.
• Carefully listening to client stories with the ability to both empathize as well as search for solutions to potentially ambiguous underlying issues.
• Create and maintain relationships with local service providers to obtain program referrals and to collaborate effectively when working with shared clientele.
• Support team members with data entry, case notes, and database management projects as assigned
• Maintain timely and accurate program and client records across multiple required platforms.
• Works collaboratively with a cross functional team to ensure highest client service and to ensure programming efficiently and effectively helps our guests build skills to achieve a stable and prosperous life.
• Update and learn about new community, local, state, and federal resources that may benefit our guests, as they become available.
• Analyze guest data to better understand service gaps and increase quality of service.
• Other duties as assigned.

Qualifications

Work experience in a social work position or social services or related field.
Previous experience with case management or casework strongly preferred.
Ability to work independently and without direct supervision. Ability to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities.
Ability to work effectively in collaboration with diverse groups of people.
Strong communication skills with a variety of guests, community members and collaborative agency team members. 
Strong active listening skills and ability to offer empathy.
Integrity, positive attitude, strong work ethic, and self-directedness. Strong in critical thinking & problem solving.
Suicide Prevention and Deescaltion techniques and skilled in conflict resolution and crisis management.
A team player with a flexible and creative approach within a friendly, yet demanding, work environment.
Creativity in developing new and innovative approaches to challenges with a strong commitment to continuous improvement.
Comfort with technology and database entry and management with Experience in recording case notes and database management preferred. Working knowledge of Google applications and platforms.
Self-reflective, humble, and able to compassionately engage and process with coworkers and diverse populations with a history of trauma.
Knowledge of client systems and the greater Holland community and Ottawa county, particularly the culture of poverty and an understanding of addiction/substance abuse. 
Knowledge of the lived experience, systems-level barriers to housing, and resources available to houseless neighbors.
Ability to work effectively in collaboration with diverse groups of people.
Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.

Education & Experience

2+ years of relevant experience required
No supervisory experience required
Some college required. Bachelor's Degree preferred.; or in place of a degree, equivalent years of experience
Valid driver’s license in good standing is required
Community Health Worker (CHW) Certification or ability to obtain is required
Bilingual Spanish proficiency preferred

Position Details

Position Type: Full-time Regular with benefits, 32-40 hours a week
Overtime Status: Non-exempt
Reports To: Assistant Manager, Housing Access
Direct Reports:none
Department:Housing Access
Primary Location:Food Club & Opportunity Hub

Supervision Received, General Direction: Receives broad guidance and direction and has some autonomy in decision-making and flexibility in determining how to achieve goals. Supervisor provides support and resources as needed but may not be directly involved in day-to-day decision-making or task assignments.    
                    
Supervisory Responsibilities, Informal Supervisor: Does not have formal people leading (supervisory) responsibilities. May influence others based on their expertise or relationships; lead projects with other teammates; and/or provide guidance or mentoring to other colleagues.

Physical Requirements

Continuously use eyesight clarity/accuracy or visual perception

Continuously read and understand written word

Continuously engage in real-time verbal communication in English

Continuously move about work area

Frequently reach with hands and arms

Frequently drive a vehicle for work

Frequently operate computer and general office machines

Frequently  work outside in variable weather conditions

Frequently work in stationary position 

Occasionally ascend/descend (stairs/ladder/etc.)

Occasionally bend, stoop, kneel, crouch, or crawl

Occasionally ability to push, pull, and lift up to 20 pounds

Occasionally ability to push, pull, and lift up to 40 pounds

Other Factors

Access to consistent and reliable transportation

Ability to hike to outdoor encampments in variable weather conditions

Evening hours regularly, on a rotating schedule

Weekend hours occasionally, on a pre-scheduled basis a couple of times a year

About Community Action House

Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. (www.communityactionhouse.org)

In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue. (www.lakeshorefoodrescue.org)

In April 2026, we are launching our second Resale Store in Holland, MI. Our first Resale Store has proven that it can generate consistent, flexible funding that directly supports our work—while also providing practical resources for the people we serve. A second store allows us to scale that success. It’s a high-impact use of community assets: turning donated goods and volunteer engagement into reliable income, reducing our dependence on fluctuating grants and charitable contributions. (https://www.communityactionhouse.org/resale-expansion)

Organizational budget: $14M+ (inclusive of $7-8M of in kind support)
Agency Size: 80 staff and 3,000+ annual volunteers

Our Values

Who we are. Who we aspire to be. What drives us. What unites us. 
> Radically Welcoming
> Guest-Centered
> Lead with Kindness
> Curiosity-Driven
> Always Improving
> Collaborative by Design
> Contagious Commitment
> One Team

If you’re excited to collaborate on our mission, grow your skills, and be part of a team that deeply cares, we’d love to hear from you.

Applications

An application is required to be submitted through our Jobs page of our website. Interviews are conducted on a rolling basis. The application process includes a phone interview and two onsite interviews. Community Action House will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact [email protected] - thank you.

Equal Opportunity Employer

Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply. 
 
Note: This job posting is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.