Full-Time
Customer Service
Licensed Account Representative
Posted on 5/9/2026
NJM Insurance Group
1,001-5,000 employees
Compensation Overview
$51.1k/yr
Trenton, NJ, USA
Hybrid
Hybrid schedule after training; on-site required for shifts (Mon-Fri with Sat options)
 Customer Experience & Support (1) |
|---|
- Excellent verbal and written communication skills
- Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
- Accurate keyboarding skills
- Superior listening skills
- Strong multi-tasking ability
- Prior customer service or contact center experience
- Quiet, distraction-free work area at home
- High School Diploma or GED is required; an associate’s or bachelor’s degree is desired
- Bilingual skills are valued, but not required
- Personal Lines Authority License is a plus
- Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
- Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
- Demonstrate effective time management to achieve performance goals/targets
- Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Trenton, New Jersey
Founded
1913
Simplify's Take
What believers are saying
- Carol Voorhees' CEO appointment drives innovation post-July 2025.
- Expansions into Ohio, Maryland, Delaware boost multi-state revenue.
- Boys & Girls Club partnerships enhance local brand loyalty.
What critics are saying
- Voorhees' leadership drops J.D. Power ranking within 18 months.
- Ohio entry sparks rate wars with State Farm, eroding margins.
- Progressive's telematics undercuts NJM premiums in New Jersey.
What makes NJM Insurance Group unique
- NJM delivers $927 average premiums, 15% below $1,084 national average.
- J.D. Power ranks NJM No. 1 for auto claims satisfaction in 2024.
- 96.2% customer recommendation rate exceeds industry benchmarks.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Paid Sick Leave
Parental Leave
401(k) Company Match
Company News
Ocean City H.S. students to receive DUI prevention simulator training. Driver education students at Ocean City High School will learn how it feels to drive impaired when they take the wheel of a desktop simulator during training sessions at the school from April 21 through April 28. The simulator sessions are offered through a partnership between the John R. Elliott HERO Campaign, Cape May County Prosecutor's Office, Ocean City Police Department and NJM Insurance. A dedication ceremony for the new simulator will be held Tuesday, April 21, at noon in the high school's Community Room. The computer program challenges students to "drive" through a virtual town, displayed on a video screen, while their responses are altered to resemble intoxication. The effects typically cause students to run through stop signs and traffic lights and even cause virtual accidents. "At first, students enjoy the fun and challenge of the simulator, until they experience problems and realize that drinking and driving is no joke and can have serious consequences," said Bill Elliott, founder and chairman of the HERO Campaign. The John R. Elliott HERO Campaign is named in memory of Bill Elliott's son, who was killed by a drunk driver after graduating from the U.S. Naval Academy in July 2000. "We are proud and honored to be part of the HERO Campaign's efforts to save lives by offering this DUI prevention simulator to high school students," Cape May County Prosecutor Jeffrey H. Sutherland said. "John Elliott would have served his country honorably as a naval officer had he lived. Now his legacy is saving countless lives through the HERO Campaign." The DUI simulator also has a distracted driving module which shows students how even a brief glance at their phone while driving can turn deadly. "We are excited to offer this next generation driving simulation to our driver education students," Ocean City High School Principal Wendy O'Neal said. "It will serve as a cautionary reminder for them to be safe and responsible drivers." NJM Insurance has provided funding for the simulator. "NJM is committed to supporting initiatives that help reduce the risks of teen car crashes and provide resources to encourage safe driving habits," said Erica Rosso, supervisor of the NJM Consumer Safety Partnership and Program. "We are honored to partner with the HERO Campaign to bring this innovative instructional tool to their driver education program." The HERO Campaign partners with high schools and colleges, bar and tavern owners, law enforcement, and NFL and Major League Baseball teams to promote responsible driving. More than 100,000 motorists have taken the campaign's online HERO Pledge to be safe designated drivers. The campaign has also wrapped police cars from 50 departments throughout New Jersey with its blue and gold symbol and message: "Be a HERO. Be a Designated Driver." Jersey shore weekend. 1. 2.
NJM again named a Forbes America's Best-in-State Employer.
NJM Insurance Group (NJM) has ranked No. 1 in the Mid-Atlantic Region in the J.D. Power 2025 U.S. Auto Insurance Study (AIS). NJM’s score of 721 (on a 1,000-point scale) is 65 points higher than the regional average.The J.D. Power 2025 U.S
NJM Insurance Group named Best auto insurer in the Mid-Atlantic Region for customer satisfaction by J.D. Power.
NJM Insurance Group, in partnership with the Boys & Girls Club of Mercer County, proudly celebrated the graduation of Foundation Academies students from the Workplace Mentoring Program during a special ceremony.