Routing Specialist
Posted on 3/15/2023
INACTIVE
Online home goods retailer
Company Overview
Wayfair's mission is on a mission to help everyone, anywhere create their feeling of home. Wayfair is an online retailer that offers a wide selection of home furnishings and decor.
Consumer Goods
Company Stage
N/A
Total Funding
$2.3B
Founded
2002
Headquarters
Boston, Massachusetts
Growth & Insights
Headcount
6 month growth
↑ 10%1 year growth
↓ -6%2 year growth
↓ -9%Locations
Manassas, VA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
Requirements
- Strong written and verbal communication skills with a strong customer-centric approach
- Ability to multitask and navigate through various systems and tools
- Well organized and detail oriented
- Comfort with Microsoft Office and learning new technologies
- Proactive in identifying opportunities for improvement and driving solutions
- Experienced in Logistics or Transportation
- BA/BS preferred
Responsibilities
- Use Wayfair inventory systems and tools to ensure "perfect" orders run smoothly from receipt at the terminal to dispatching for delivery
- Identify exceptions such as damage, short shipments, mis shipments, overweight/oversized cartons, etc., and reconcile these issues, engaging Customer Service and other partner teams as needed
- Inventory freight returning after a missed or refused delivery, escalating reports of missing freight to terminal leadership
- Set up schedules for outgoing freight (returns, liquidation, donation, disposal) and maintain relationships with reverse logistics carriers
- Print any necessary paperwork for delivery teams, correcting any errors
- Write and distribute an "end of shift" report to all terminal staff and any necessary partner teams
- Provide feedback on processes and tools
- Support Customer Service and other partner teams in efforts to maintain high customer satisfaction