Routing Specialist

Confirmed live in the last 24 hours

Locations

Manassas, VA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Communications

Requirements

Strong written and verbal communication skills with a strong customer-centric approach
Ability to multitask and navigate through various systems and tools
Well organized and detail oriented
Comfort with Microsoft Office and learning new technologies
Proactive in identifying opportunities for improvement and driving solutions
Experienced in Logistics or Transportation
BA/BS preferred

Responsibilities

Use Wayfair inventory systems and tools to ensure "perfect" orders run smoothly from receipt at the terminal to dispatching for delivery
Identify exceptions such as damage, short shipments, mis shipments, overweight/oversized cartons, etc., and reconcile these issues, engaging Customer Service and other partner teams as needed
Inventory freight returning after a missed or refused delivery, escalating reports of missing freight to terminal leadership
Set up schedules for outgoing freight (returns, liquidation, donation, disposal) and maintain relationships with reverse logistics carriers
Print any necessary paperwork for delivery teams, correcting any errors
Write and distribute an "end of shift" report to all terminal staff and any necessary partner teams
Provide feedback on processes and tools
Support Customer Service and other partner teams in efforts to maintain high customer satisfaction

Position: Transportation Specialist/Inventory Specialist

Schedule: Monday, Tuesday, Thursday, Friday 7:00am-5:30pm

Pay: Starting at 20.67/hr

Location: Manassas, VA

Transportation Specialist/Inventory Analyst

Inventory/Transportation Specialists are responsible for inventory fidelity and back-end warehouse support. Transportation Specialists ensure that POs are in their proper inventory states, leading to streamlined scheduling and delivery. Transportation Specialists are also responsible for reconciling exceptions, reverse logistics, and driver paperwork.

What You’ll Do:

Use Wayfair inventory systems and tools to ensure "perfect" orders run smoothly from receipt at the terminal to dispatching for delivery
Identify exceptions such as damage, short shipments, mis shipments, overweight/oversized cartons, etc., and reconcile these issues, engaging Customer Service and other partner teams as needed
Inventory freight returning after a missed or refused delivery, escalating reports of missing freight to terminal leadership
Set up schedules for outgoing freight (returns, liquidation, donation, disposal) and maintain relationships with reverse logistics carriers
Print any necessary paperwork for delivery teams, correcting any errors
Write and distribute an "end of shift" report to all terminal staff and any necessary partner teams
Provide feedback on processes and tools
Support Customer Service and other partner teams in efforts to maintain high customer satisfaction

What You’ll Need

Strong written and verbal communication skills with a strong customer-centric approach.
Ability to multitask and navigate through various systems and tools.
Well organized and detail oriented.
Comfort with Microsoft Office and learning new technologies.
Proactive in identifying opportunities for improvement and driving solutions.
Experienced in Logistics or Transportation.
BA/BS preferred.

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please contact [email protected]

Need Technical Assistance?
If you are having any technical difficulty submitting your application, please reach out to our careers team at [email protected]

About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at [email protected] If you would rather not have us retain your data please contact us anytime at [email protected]

5,001-10,000 employees

Website

Online home goods retailer

Company Overview

Wayfair's mission is on a mission to help everyone, anywhere create their feeling of home. Wayfair is an online retailer that offers a wide selection of home furnishings and decor.

Company Core Values

Relentless customer focus
Deliver results with agility
Use good judgement
Build the best team
Collaborate effectively
Respect others
Be an owner
Innovate & improve
Adapt & grow