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Routing Specialist
Confirmed live in the last 24 hours
Manassas, VA, USA
Experience Level
Desired Skills
Customer Service
  • Strong written and verbal communication skills with a strong customer-centric approach
  • Ability to multitask and navigate through various systems and tools
  • Well organized and detail oriented
  • Comfort with Microsoft Office and learning new technologies
  • Proactive in identifying opportunities for improvement and driving solutions
  • Experienced in Logistics or Transportation
  • BA/BS preferred
  • Use Wayfair inventory systems and tools to ensure "perfect" orders run smoothly from receipt at the terminal to dispatching for delivery
  • Identify exceptions such as damage, short shipments, mis shipments, overweight/oversized cartons, etc., and reconcile these issues, engaging Customer Service and other partner teams as needed
  • Inventory freight returning after a missed or refused delivery, escalating reports of missing freight to terminal leadership
  • Set up schedules for outgoing freight (returns, liquidation, donation, disposal) and maintain relationships with reverse logistics carriers
  • Print any necessary paperwork for delivery teams, correcting any errors
  • Write and distribute an "end of shift" report to all terminal staff and any necessary partner teams
  • Provide feedback on processes and tools
  • Support Customer Service and other partner teams in efforts to maintain high customer satisfaction

5,001-10,000 employees

Online home goods retailer
Company Overview
Wayfair's mission is on a mission to help everyone, anywhere create their feeling of home. Wayfair is an online retailer that offers a wide selection of home furnishings and decor.
Company Core Values
  • Relentless customer focus
  • Deliver results with agility
  • Use good judgement
  • Build the best team
  • Collaborate effectively
  • Respect others
  • Be an owner
  • Innovate & improve
  • Adapt & grow