Business Support Analyst

Job Description

ProSidian Seeks a Business Support Analyst - Virtual Assistant (Part-Time | Contract Contingent). The Business Support Analyst - Virtual Assistant provides Business Support for the firm's daily business activities.

The Business Support Analyst - Virtual Assistant requires professionalism and technical capabilities to serve as a responsible and resourceful virtual assistant for our team.  Working remotely, the Business Support Analyst - Virtual Assistant will organize and update files, create marketing materials, support business development, assist with operations and related activities, draft/formal policies and guidelines, perform research, assist in creating presentations and sales materials, etc. 

The ideal candidate should be tech-savvy, able to communicate through multiple channels, and super organized.  The Virtual Assistant may also support the arrangement of travel itineraries, flights, and rooms, as well as the tracking and management of expenses and payments. 

While every employer is different, and each will have unique qualifications for a Virtual Assistant position, all activities required for success include tactics to support and enhance the organization's success.  With our wide range of services, we provide tailored solutions that meet unique needs across Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Human Capital. 

These activities require a depth of technical and strategic thought and actions, accuracy, attention to detail, and consistency in deliverables.  This is a blended position requiring MS Word, Excel, PowerPoint, Outlook/email, and MS Access skills, with both marketing and administrative acumen.

As a Business Support Analyst - Virtual Assistant, your tasks will vary based on client and Firm needs and your skills, including performing general executive assistant duties; formatting and typing documents; making travel arrangements; managing calendars; arranging meetings and appointments; performing research and setting up opportunity pipelines; updating social media; writing articles and content. 

NOTE:  Internet research, generating simple reports in Excel, occasional PowerPoint presentations, and various other administrative tasks as needed. Experience in MS Office, Google Apps, and Outlook is a must.  Marketing responsibilities would include setting up and sending client newsletters, updating and publishing blog posts, and creating and monitoring social media accounts. Basic WordPress experience is a must. Experience in LinkedIn, Facebook, Twitter, Hootsuite, and Instagram.  Experience in Mailchimp or Constant Contact is also preferred, but not required.

• Flexibility: We have a distributed team. Each intern will have different needs depending on their work and school schedules. We offer you the ability to work remotely.
• Diversity: Diversity is essential to us. To solve global issues, you need a team from different parts of the world.
• Technical Ability:  Technical ability to assist with Adobe Documents, PowerPoint, Excel, MS Word, and Outlook/email-related tasks proficiently, efficiently, and accurately
• Word Processing Skills: Word Processing is a basic task that has to be done well and includes (but is not limited to) data entry and typing, so one must note that it's not only about writing and/or typing 80-100 words per minute but also ensuring that the work is 100% accurate.
• Oral Communication and Writing: In virtual modes of communication, tasks that require sending reports, managing emails, or making presentations require oral and written communication skills and be able to communicate effectively both verbally and through writing. 
• Computer Skills: All tasks are done using a computer, so one must have proficient computer skills. Programs like Microsoft Word and Excel are the basics, including advanced internet skills to support his business website or database system.
• Self-Motivation and Discipline:  Virtual assistant motivation and discipline is absolutely essential - getting out from bed on time, and getting oneself ready for work should be a discipline. Managing non-work-related distractions while working on their tasks and reminding them of deadlines are critical to success.
• Quick Thinking and Effective Decision Making:  The capability to think and make the right decisions promptly is vital, especially in times when the client leaves a specific virtual assistant task and would not be around to answer questions or provide clarifications.
• Love for Continuous Learning:  Stay at the top of the game; learn on a daily basis. Treat every day differently and watch out for learning curves.  Because the nature of the job allows more freedom, one must be motivated and disciplined enough in order to succeed.

You will be relied upon to keep the business organized and to be proactive.  The Business Support Analyst - Virtual Assistant must be quick on their feet and an excellent problem solver. They must know how to take the initiative to get things done to meet deadlines. For Business Support Analyst - Virtual Assistant Duties/Support/Service Requirements, we expect the MOST from our Engagement Teams and Collaborating Partners:

M - MANAGEMENT SUPPORT

• Accurately Recording Minutes From Meetings.
• Answer And Direct Phone Calls; Organize Correspondence And Answer Emails
• Digitally Filing And Retrieving Corporate Records, Documents, And Reports.
• Document Management - Upload,
• Follow Up With Clients And Vendors On Various Issues/Projects
• Handle A Variety Of Administrative Support Tasks
• Handle Confidential Employer And Client Information
• Helping Prepare For Meetings.
• Other Ad Hoc Task Relevant To The Role
• Take Notes Or Transcribe Meetings

O - OPERATIONS SUPPORT AND BUSINESS DEVELOPMENT SUPPORT

• Arrange Payments For Vendors, Travel, And Sales Expenses
• Assist With Tasks Related To Proposal Development While Providing General Administrative Support.
• Customer Information Management
• Manage A Contact List
• Manage Filing Systems, Update Records, And Organize Documentation
• Administrative Tasks, Data Entry, Expense Reports, And Schedule Appointments On An Ongoing Basis
• Perform Market Research and other Office Administrator Tasks
• Performing Office Duties That Include Ordering Supplies And Managing A Records Database.
• Prospecting (Procurement Forecast And Other) And Prospecting Follow-Up
• Reach Out To Potential And Current Partners To Schedule Collaborative Sessions Related To Ongoing Business Pursuits
• Researching And Conducting Data To Prepare Internal- And External-Facing Documents And Deliverables
• Procurement Forecast Research, Analysis, Identification, Selection, And Outreach For Opportunities Aligned With ProSidian Solution Offerings
• Pipeline Sheet Updates, Research, Analysis, And Outreach For Opportunities Aligned With ProSidian Solution Offerings
• Proposal/Sources Sought/ And Request For Information Template Staging And Proposal Support Aligned With ProSidian Solution Offerings
• Staging And Updates Of Proposal Pricing Spreadsheets And Proposal Support Aligned With ProSidian Solution Offerings
• Research, Identification, And Organizing Networking And Introductory Meetings With Current And Prospective Partners Aligned With ProSidian Solution Offerings

S - SOCIAL MEDIA AND PRESENTATIONS SUPPORT

• Assist In Research And Writing Topics, Clients, And Opportunities Related To ProSidian Consulting Services For Private Companies, Fortune 1,000 Enterprises, And Government Agencies Of All Sizes
• Create Presentations, As Assigned
• Generate And Send Template Emails, Letters, And Text Messages
• LinkedIn Posts & Messaging
• Manage Social Media Accounts And Replies
• PDF Conversion, Splitting, and Merging
• Prepare And Create PowerPoint Presentations And Materials As Needed; Research Materials And Sources For Presentations
• Proof/Edit Documents
• Social Media Management (Facebook | LinkedIn | Twitter | Instagram | Other - Hootsuite
• Support The Production Of Marketing Materials And Thought Leadership Related To ProSidian Solution Sets - www.ProSidian.com
• Create, Complete, Update, And Publish ProSidian PowerPoint Presentations
• Create, Complete, Update, And Publish ProSidian Social Media, LinkedIn And Twitter/Hootsuite Posts, and Website Content

T - TECHNICAL SUPPORT AND EXCELLENT CLIENT DELIVERABLES

• Prepare And Organize Databases And Reports
• Prepare Customer Spreadsheets And Keep Online Records
• Present Excellent Customer-Service Skills To Customers And Clients
• Using Various Software, Including Word Processing, Spreadsheets, Databases, And Presentation Software.
• Create Purchase Orders And Track And Manage Payments

Qualifications

The Business Support Analyst - Virtual Assistant - Shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/PowerPoint) and related tools and technology required for the position.  Work products shall be thorough, accurate, appropriately documented, and comply with established criteria.  Work products shall be thorough, accurate, appropriately documented, and comply with established criteria.

REQUIREMENTS AND QUALIFICATIONS OF THE PROSIDIAN BUSINESS SUPPORT ANALYST - VIRTUAL ASSISTANT:

• Able to organize and manage large amounts of files, tasks, schedules, and information
• Able to work nights, weekends, extended hours, and holidays as needed
• Computer with internet access and a Quiet work area away from distractions
• Excellent phone, email, and instant messaging communication skills
• Excellent, effective, and efficient time management skills, organizational skills
• Experience with Google Docs, cloud services, and other technology tools
• Highly organized and able to multitask and work well with fast-paced directions and instructions
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Must be able to work independently and get the job done with the ability to read, understand, and follow oral and written instructions.
• Proficient computer skills, including Microsoft Office Suite (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
• Proven experience as a Virtual Assistant or relevant role
• Self-directed and able to work without supervision and strong customer service and presentation skills
• Two years' previous experience handling assistant or administrative responsibilities, or experience in customer service or related field preferred

YOU'RE PERFECT FOR PROSIDIAN CONSULTING IF...

• You are a strong writer and can repurpose content from existing content.
• You have impeccable attention to detail.
• You have experience in the Consulting Services industry.
• You are tech-savvy and have experience with social media as well as web conferencing tools
• You have a project management skillset.
• You are excellent with quality control and managing content on LinkedIn.
• You are a self-starter and eager to take the initiative.
• You have personally invested in self-development.
• You have high emotional maturity and do not get hung up on day-to-day minutia.
• You have thick skin that can handle direct communication.
• You are efficient and succinct.
• You are dependable and understand the value of time and meeting deadlines.
• You take ownership and pride in your work.
• You have impeccable follow-through and always close loops.
• You have a positive, high-energy attitude and "get it done" mindset.
• You are proactive - still thinking two steps ahead.
• You are resourceful and bring solutions to the table.
• You are politically neutral and don't dive into controversial topics.

ProSidian Business Support Analyst - Virtual Assistant performs the typical duties are complete tasks from a remote location. As ProSidian Business Support Analyst - Virtual Assistant, you maintain regular communication because ProSidian Business Support Analyst - Virtual Assistants are not in the office with their employers. As a virtual assistant, you must have the ability to multitask projects; your employer may need you to coordinate several projects and events at the same time.

Additional Information

As a condition of employment, all employees must meet the requirements of their roles: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and support all business development and other efforts on behalf of ProSidian.

Eight ProSidian Global Competencies

1. Personal Effectiveness – The ability to manage tasks, time, and relationships efficiently, achieving consistent, impactful results.
2. Continuous Learning – Ongoing pursuit of knowledge, skills, and adaptability to remain relevant, competent, and professionally competitive.
3. Leadership – Inspiring, guiding, and motivating others toward shared goals, fostering accountability, collaboration, and strategic organizational success.
4. Client Service – Delivering responsive, high-quality solutions that address client needs, build trust, and strengthen long-term partnerships.
5. Business Management – Coordinating people, processes, and resources to achieve strategic objectives, operational efficiency, and sustainable organizational performance.
6. Business Development – Identifying, pursuing, and securing growth opportunities through strategic relationships, market insight, and innovative solutions.
7. Technical Expertise – Applying specialized knowledge, analytical skills, and practical experience to solve complex problems with accuracy.
8. Innovation & Knowledge Sharing (Thought Leadership) – Generating creative solutions, sharing insights, and influencing industry direction through expertise, collaboration, and continuous improvement.

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OTHER REQUIREMENTS

• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word; proficient with Adobe Acrobat, data analytics tools, and Visio; and able to quickly learn other tools as needed.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word; proficient with Adobe Acrobat, data analytics tools, and Visio; and able to quickly learn other tools as needed.
• Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors.
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together.
• Humility – exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference.
• Willingness - to constantly learn, share, and grow, and to view the world as their classroom.

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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights - Your health and well-being are vital to ProSidian. We invest in employees to support health and work-life balance. Our Employee Benefits Program promotes your health and well-being, including benefits for Full-Time Employees.

• Competitive Compensation: The pay range is competitive and includes health benefits, pre-tax employee benefits, and incentives. The company contributes a fixed dollar amount each month to the selected medical and dental plans, with the contributions deducted pre-tax.
• Group Medical / Dental / Vision Health Insurance Benefits: ProSidian partners with providers to offer eligible employees a range of medical and dental plans, including high-deductible health plans and PPOs, as well as plans for high and low vision.
• 401(k) Retirement Savings Plan: The 401(k) Retirement Savings Plan lets eligible employees save for retirement with various investment options and support from a financial planner. It operates as a pre-tax Safe Harbor plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees can use PTO for vacations, doctor's appointments, or personal events.  These benefits include 2 weeks of vacation, three sick days, 10 ProSidian holidays, and government holidays.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that provide eligible employees with a comprehensive Flexible Spending Account (FSA) Plan and associated tax benefits.
• Purchasing Discounts & Savings Plans: We aim for your financial success with a Purchasing Discounts and Savings Plan via the Corporate Perks Benefit Program, offering eligible employees discounts on everyday products and services.
• Security Clearance: Due to the nature of our consulting engagements, a security clearance is necessary for engagement teams managing sensitive work in the Federal Marketplace.  Security clearance is a valuable asset in your professional portfolio, enhancing your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian can offer up to $5,000 for referrals who stay employed for 90 days, based on candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting work, performance incentives are tied to each new client that employees assist in pursuing and supporting.
• Flexible Spending Account: FSAs let you pre-tax cover eligible healthcare and daycare costs. You estimate your annual expenses and allocate part of each paycheck to your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can choose supplemental life insurance.  D&D covers death or dismemberment resulting solely from an accident.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to offer income protection during your recovery from a disability.

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian is committed to equal opportunity employment, assessing qualified applicants without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected characteristics.  All information is kept confidential in line with EEO standards.  The company supports the Hiring Our Heroes Program and the "I Hire Military" Initiative, encouraging all applicants—including veterans—to apply.  Our core value, "Honor Above All," emphasizes integrity, overcoming challenges, and striving for excellence.  To apply, visit https://www.prosidian.com/careers/ or send your resume, salary expectations, and job title or code to careers @ ProSidian.com.  Only qualified candidates will be reviewed.  Please make sure your subject line is clear and properly formatted.  Application – [Job Title] – [Job Ref Code] – [Your Full Name].

Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital