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Strategic Account Executive
Posted on 1/24/2023
Locations
New York, NY, USA • Brooklyn, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
PowerPoint/Keynote/Slides
Requirements
  • Knowledge of real estate development and real estate project management. Experience in the real estate development or construction industry, highly preferred
  • Ability to work in a fast-paced, remote team environment with a cadence of delivering monthly results
  • High energy and positive attitude. Activity and results driven
  • Ability to create structure in ambiguous situations and design effective processes
  • Persuasive speaking skills and persistent with follow-up
  • Experience with Excel, PowerPoint or other web-based presentation technology
  • 2+ years of experience delivering real estate projects
  • Bachelor's degree in Real Estate, Business Administration, or related design and construction fields
Responsibilities
  • Be the expert - use your industry and product knowledge to position solutions and ensure customer success
  • Manage our customers - driving adoption and outcomes leading to renewals, expansion, and advocacy across your book of business
  • Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them more value
  • Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre
  • Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features
  • Help manage and respond to customer support tickets while determining a strategy to improve our processes
  • Ensure a seamless onboarding experience for new customers by overseeing implementation
  • Travel as needed to visit client offices in-person. Some travel may be involved but likely no more than 1-2 days every 2-3 months (post pandemic)
Desired Qualifications
  • Ability to reconcile real estate project cost reports
  • Basic understanding of programming or coding ability -- while you will not be expected to write code, sometimes this is useful in helping to synthesize customer product feedback and relate customer report technical issues to the engineering team
Northspyre

11-50 employees

Prediction outcome platform for real estate
Company Overview
Northspyre’s mission is to bring modern technology to the historically old-fashioned real estate industry. Northspyre is the first purpose-built platform for real estate project delivery and an early leader in SaaS vertical.
Benefits
  • Comprehensive Medical, Dental, and Vision
  • 401k Match
  • Unlimited Vacation, Paid Sick Leave, and major US Holidays
  • $45 monthly stipend towards ClassPass (fitness/spa)
  • Awesome company swag!
  • Free access to Health Advocate
  • Remote-first work environment
  • Annual team gatherings