Staff Service Manager - Unix

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Job Details:

As a Staff Service Manager of Unix Systems on the IT Team, you will be responsible for overseeing the delivery of IT services and leading the strategic direction, operational excellence, and team development for the Unix Systems function. This role oversees the design, implementation, and support of enterprise Unix environments, primarily focused on IBM pSeries, AIX and Linux systems, across multiple data centers and manufacturing facilities.  You will lead a team of service professionals, manage service operations, and collaborate with stakeholders to align IT services with business objectives.

Essential Duties and Responsibilities:

• Lead and manage a team of service professionals directly or indirectly, including Unix engineers and administrators in managing enterprise Unix systems, ensuring high availability, performance, and security.
• Oversee the configuration, deployment, and lifecycle management of Unix-based systems.
• Manage incident response, root cause analysis, and resolution for Unix-related issues.
• Develop and manage budgets, forecasts, and vendor relationships related to Unix infrastructure, including license/subscription management of all related Unix systems.
• Lead disaster recovery planning and testing for Unix systems, ensuring business continuity and alignment with enterprise recovery objectives.
• Ensure compliance with SOX requirements and support internal and external audit investigations, including documentation, remediation, and reporting of Unix system controls.
• Follow service management processes, including incident management, problem management, change management, and service request management.
• Overseeing the delivery of IT services, ensuring adherence to service level agreements (SLAs) and meeting customer expectations.
• Collaborate with stakeholders to understand business requirements and align IT services with organizational goals.
• Monitoring service performance, analyzing trends, and identifying areas for improvement to enhance service quality and efficiency.
• Manage and resolve escalated incidents and problems, ensuring timely resolution and minimal impact on business operations.
• Conduct regular service reviews with customers to gather feedback, address concerns, and identify opportunities for service improvement.
• Developing and maintaining service catalogs, knowledge bases, and other service management tools to support efficient service delivery.
• Coordinate vendor relationships and contracts, ensuring compliance with service level agreements and driving vendor performance.
• Implementing ITIL best practices and frameworks to streamline service management processes and enhance service delivery.
• Perform other assigned job-related duties that align with our organization's vision, mission, and values and fall within your scope of practice.

Qualifications:

• Education: Bachelor's Degree or relevant experience.
• Preferred Certification(s): Any relevant IT Certification.

Experience:

• 5+ years of experience in Unix systems administration.
• Deep expertise in IBM pSeries hardware and Unix operating systems.
• Experience with enterprise virtualization technologies (e.g., PowerVM, LPARs).

Special Skills:

Technical Skills:

• Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.
• Strong knowledge of networking, virtualization, and storage technologies.
• Experience with automation tools and scripting languages (e.g., Ansible, Terraform, Python, Bash).
• Understanding of security best practices and compliance requirements.
   

Soft Skills:

• Leadership: Ability to guide and motivate team members effectively.
• Strategic Thinking: Capacity to align service delivery with organizational goals.
• Negotiation: Skill in balancing client needs with organizational capabilities.
• Decision Making: Confidence in making informed decisions under pressure.
• Emotional Intelligence: Understanding and managing team dynamics effectively.
• Change Management: Guiding teams through service improvements and transitions.
• Mentoring: Developing the skills and capabilities of junior team members.
• Process Improvement: Identifying and implementing service delivery enhancements.

Relocation Assistance Eligible:

Yes

Work Shift:

1ST SHIFT (United States of America)

Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.

Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.

We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

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