What You Will Do

• Standard duties for all Newsroom Editors may include any or all of the following (other duties may be assigned by departmental management):
• Format, edit and proofread press releases on a computer quickly and accurately
• Code each release based on a client’s request for distribution, suggest additional or alternative circuits that may be beneficial to the client and talk to them about conflicting distribution instructions
• Contact clients regarding any problems that could lead to errors (grammar or punctuation mistakes, typos, missing contact information, etc.)
• Assess the authenticity of press release orders and escalate potentially problematic content appropriately
• Display good judgment in helping to resolve issues
• Monitor incoming orders and ensure that all are accounted for and handled in a timely fashion
• Monitor online to ensure successful transmission of content
• Assist other Newsroom teams with overflow of orders as necessary
• Perform opening/closing or other shift-change duties as necessary
• Maintain up-to-date knowledge of Business Wire products, services, procedures and policies
• Assist with incoming phone calls, including fielding client questions regarding distribution options, and answering other general questions
• Help guide clients through the process of submitting orders to Business Wire, including how to use the Business Wire website
• Provide membership information and set up new accounts when the situation is approved and appropriate
• Collaborate with sales and other departments as necessary
• Communicate all technical issues to the Service Desk or Web Support teams in a timely and detailed fashion
• Authorize credit card payments when necessary
• Run and submit the daily distribution report to the billing department by set deadline
• Maintain a log of daily activity

What You Will Need

• Bachelor’s degree
• Excellent communication and customer service skills
• Ability to work effectively with a variety of people in a team environment
• Ability to multitask, prioritize workflow, and follow projects through to completion under tight deadlines
• Strong attention to detail
• Ability to exercise good judgment
• Basic technical skills and computer literacy, including proficiency in standard business applications (i.e., MS Word and Excel; Web, etc.)
• Must demonstrate reliability through good attendance and punctuality
• Courteous and professional phone manner
• Professional demeanor
• Must be flexible with schedule, as needed
• Business Wire will not sponsor a new applicant for employment authorization for this position.




• What We Offer
• The rate range for this position is $18/hour to $21/hour.  Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data.  Business Wire reserves the right to modify this salary range at any time.
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• Business Wire’s total rewards include:
• Ability to work remotely
• Excellent health benefits that begin on your first day of employment
• $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources
• 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)
• PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!