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Senior Service Designer
Confirmed live in the last 24 hours
San Carlos, CA, USA
Experience Level
Desired Skills
  • 8+ years of experience in service design
  • Bachelor's or Master's degree in Design, Service Design, HCI, or a related discipline
  • Experience working with data to generate insights
  • Experience with mapping, wire-framing, road map creation, and value proposition design
  • Basic knowledge of design tools like Figma, Sketch, or others to create wireframes and express visually the design work
  • A portfolio showcasing relevant service design work
  • Proven problem-solving ability and strong user empathy
  • Excellent verbal and visual communication abilities at all levels within the organization
  • Develop innovative service solutions to solve our rider's potential pains and find opportunities to enhance our user experience
  • Work collaboratively with key internal teams championing of a human-centered approach to designing, defining, testing and delivering services
  • Create relevant user profiles, scenarios, use cases and explore the holistic experience to create the service value propositions
  • Include metrics to help monitor service performance through time
  • Understand the technological challenges of our design and work collaboratively with cross-functional teams of designers, researchers, engineers and product managers amongst others
  • Facilitate workshops and lead multidisciplinary activities
  • Use your analytical skills to identify the data required and interpret it to de-risk the decision-making process
Desired Qualifications
  • Experience in AI, tech or automotive industries
  • Interest in product inclusivity and accessibility

1,001-5,000 employees

Self driving car robotics company
Company Overview
Zoox is reinventing personal transportation—making the future safer, cleaner, and more enjoyable for everyone. The company is building the infrastructure for self-driving cars.
  • Health Insurance
  • Maternity & Paternity Leave
  • Vacation & Paid Time Off
  • Sick Days
  • Free Lunch or Snacks
  • Employee Assitance Program
Company Core Values
  • We're doing one thing that will change everything.
  • It's bigger than any of us.
  • One Zoox, one crew.
  • Every day is a milestone.