INACTIVE
Full-Time
Manager – Customer Support
Posted on 3/26/2024
AI-powered construction site analytics and tracking
AI & Machine Learning
Data & Analytics
Industrial & Manufacturing
Real Estate
Mid, Senior
Washington, DC, USA
Required Skills
Communications
Management
Requirements
- 2+ years experience as a Customer Support Manager within a SaaS organization
- 2+ years of troubleshooting or other technical experience within a SaaS organization
- Strong written and verbal communication skills
- Efficient in troubleshooting, multitasking, prioritizing, and meeting deadlines in a fast-paced environment
- Strong customer-facing skills
- Ability to actively listen and communicate clearly
- Capable of learning and working remotely while managing a remote team
- Positive attitude and great working relationships with coworkers and customers
Responsibilities
- Work directly with management to help manage the day-to-day success of the Support team
- Evaluate the day-to-day processes for the team and suggest and roll out new process and procedures changes
- Responsible for staff hiring, performance management, training, and career development for your team
- Analyze team statistics to improve performance and maximize efficiency while maintaining customer and team satisfaction
- Be a point of contact on escalations for support cases from both internal and external sources
- Influence and lead change through process improvement techniques and operational management best practices
- Cultivate a data-driven Support team to ensure contractual and department SLAs are met
- Assist with providing weekly and quarterly reports to senior executives as needed
- Be an expert on products, tools, and processes
- Ensure all team members are following the best practices established by Customer Support leadership
OpenSpace is distinguished by its specialized focus on offering reality capture and AI-powered analytics for construction sites, enhancing operational efficiency and communication across the globe. With technologies like BIM Compare and OpenSpace Track, the company supports streamlined workflows which are trusted by a significant user base in 93 countries. This global acceptance underlines a vibrant, forward-thinking work environment that fosters professional growth and innovation in construction technology.
Company Stage
Series D
Total Funding
$203.2M
Headquarters
San Francisco, California
Founded
2017
Growth & Insights
Headcount
6 month growth
↓ -14%1 year growth
↓ -10%2 year growth
↑ 17%INACTIVE