Full-Time

Test

Posted on 1/31/2025

Parallel

Parallel

201-500 employees

Cross-platform software for remote access

Enterprise Software
Cybersecurity

Junior

Tampa, FL, USA

Corporate office location in Tampa, FL.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Customer Service

You match the following Parallel's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Age 21 or over
  • High School Diploma or equivalent
  • Valid Government-Issued Photo ID
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays
  • 1 year in Retail or a related industry where customer service is critical
  • Constantly operating a computer and other office machinery
  • Strong attention to detail and ability to multitask and manage time effectively
  • Excellent communication and organizational skills
  • Ability to manage difficult situations and resolve in a timely and professional manner
  • Microsoft Office Suite proficient level
Responsibilities
  • Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport using established customer service model.
  • Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.
  • Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records.
  • Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
  • Maintain accurate records of all activities including customer records for all activities in accordance with the State Regulations, as well as regulations set forth by local and federal agencies.
  • Maintain privacy and confidentiality of sensitive patient information in alignment with HIPAA compliance.
  • Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
  • Maintain the cleanliness of the store on a daily basis.
Desired Qualifications
  • Experience in the Cannabis industry

Parallels Inc. provides software solutions that enable users to access and use applications and files across different devices and operating systems. Their main products include Parallels Desktop for Mac, which allows users to run Windows applications on Mac computers, and Parallels Remote Application Server, which offers remote access to applications and desktops from any device. Parallels also delivers virtual desktops and applications, making it easier for businesses and individuals to manage their IT needs. What sets Parallels apart from its competitors is its focus on seamless cross-platform functionality and user-friendly interfaces that enhance productivity. The company's goal is to provide flexible and secure access to technology, helping users work efficiently regardless of their device or operating system.

Company Size

201-500

Company Stage

Late Stage VC

Total Funding

$12.1M

Headquarters

Renton, Washington

Founded

2006

Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition in Gartner Magic Quadrant boosts credibility in the DaaS market.
  • Parallels Desktop 19's macOS Sonoma integration ensures compatibility with latest Mac OS.
  • Shift to subscription models provides predictable revenue and improves customer lifetime value.

What critics are saying

  • Increased competition from VMware and Citrix could impact Parallels' market share.
  • Security vulnerabilities in third-party components may affect customer trust.
  • Rapid evolution of Apple Silicon chips strains Parallels' development resources.

What makes Parallel unique

  • Parallels offers cross-platform solutions for seamless access across devices and operating systems.
  • Unique ability to run Windows on Apple Silicon Macs enhances Parallels' competitive edge.
  • Integration with IGEL App Portal expands Parallels RAS's reach and accessibility.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Parental Leave

Flexible Work Hours

Tuition Reimbursement

Pet Insurance

Employee Discount

Company News

Digital IT News
Sep 23rd, 2024
Parallels Named Visionary in the 2024 Gartner Magic Quadrant for DaaS

After being listed as an honorable mention in the 2023 report, this marks the first time Parallels has been included as a positioned vendor within the Magic Quadrant.

News Journal
Feb 20th, 2024
IGEL and Parallels Announce Availability of Parallels RAS on the IGEL App Portal

IGEL and Parallels announce availability of Parallels RAS on the IGEL App Portal.

Computerworld
Jan 19th, 2024
Yes, you can officially run Windows on Apple Silicon Macs

When Parallels first introduced support for Windows to the M1 series, Mac testers found the implementation to be one of the "fastest versions of Windows" they had used.

Climb Credit
Oct 16th, 2023
What's coming for Parallels® RAS 19.3?

Parallels RAS 19.3 will introduce new enhancements in areas of administration, security, and user experience, offering further benefits in management and security when deploying and managing at scale.

The Sweet Bits
Aug 23rd, 2023
Parallels Desktop 19 Rolled Out with macOS Sonoma Integration

Parallels Desktop 19 rolled out with macOS Sonoma integration.

Polkastarter
Jul 28th, 2023
Parallel beta begins on July 31st 2023

Parallel, a card game involving battles across different dimensions, is set to launch its beta version on July 31st, 2023.

Server Support Forum
Jul 16th, 2023
Parallels plesk panel - security advisory

Parallels has released a new set of Critical MicroUpdates for certain versions of Plesk Panel 10.4 or earlier to address functional fixes, stability, and security - including for third-party components.

Alludo
Jun 22nd, 2023
Parallels Desktop for Mac: Celebrating 17 years of bringing the best Windows and Mac to developers and users worldwide

The following year, on April 14, 2021, Parallels Desktop 16.5 for Mac launched with complete native support for Mac computers with Apple M1 chips.

Alludo
May 15th, 2023
From perpetual license to subscription: A Parallels’ Story

The Parallels team worked with B2B CLV growth company Cleverbridge to provide industry insights and support in building the backend licensing integrations.

Parallels
Jan 18th, 2023
Parallels RAS recognized in Winter 2023 G2 Grid Reports and Implementation Indexes for Application Server

Parallels RAS was recognized as a Leader in the Winter 2023 Grid Report for Application Server, High Performer in the Enterprise Grid Report for Application Server, and Easiest Doing Business With in the Small-Business Relationship Index for Application Server.

INACTIVE