Full-Time

Senior Case Officer

Posted on 5/7/2026

Deadline 5/15/26
Financial Conduct Authority

Financial Conduct Authority

5,001-10,000 employees

Regulates financial firms to protect consumers

Compensation Overview

£52.4k - £68k/yr

London, UK + 2 more

More locations: Edinburgh, UK | Leeds, UK

Hybrid

Hybrid role with minimum 50% in-office each month (60% for Directors/Executive Directors) in London, Leeds, or Edinburgh.

Category
Legal & Compliance (2)
,
Requirements
  • Prior experience in a role which has required organisational skills, with ability to manage a varied and complex workload.
  • Relevant experience in investigating, assessing, and analysing information from a range of different sources.
  • Experience of persuading senior internal and external stakeholders.
  • Written and verbal communication skills with the ability to present complex information clearly and compellingly to senior stakeholders.
  • Good knowledge of the financial services industry with a preference for Consumer Investments and a solid understanding of the regulatory environment including the FCA authorisation approach.
  • Solid knowledge and practical understanding of the Senior Managers and Certification Regime (SM&CR).
  • Inclusive and cooperative, able to partner effectively with colleagues to meet shared goals.
  • Highly organised with planning, prioritisation and time management skills and the ability to maintain focus and perform across competing priorities.
  • Self-motivated and able to work with minimal oversight while coaching and supporting others.
Responsibilities
  • Assess fitness and propriety of senior managers at solo regulated firms including directors’ CEOs board chairs and chief risk officers ensuring only capable and trustworthy leaders are approved delivering confidence in firms and protecting consumers while giving you early responsibility at the top of organisations
  • Manage a demanding and varied portfolio of applications using curiosity and investigative judgement to identify risks and take proportionate action to deliver timely and robust outcomes that matter while building effective regulatory decision making skills
  • Engage with a wide range of senior internal and external stakeholders to reach balanced determinations creating impact through collaboration and credibility while developing communication and negotiation experience
  • Conduct competency based interviews with senior applicants where appropriate directly shaping decisions on leadership quality and gaining valuable exposure to high-level assessment and interviewing skills
  • Lead and contribute to departmental and divisional initiatives supporting continuous improvement and change while giving you visibility and the chance to develop leadership beyond your core role
  • Gain a unique aerial view of the financial services industry during a period of significant change impacting real world outcomes for firms and consumers while deepening your understanding of how the FCA and Authorisations Division operate
  • Enjoy varied work on high profile issues with extensive support for learning and career development creating long term value through accelerated growth broad exposure and a meaningful public interest career
Desired Qualifications
  • None
Financial Conduct Authority

Financial Conduct Authority

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The Financial Conduct Authority (FCA) oversees the conduct of about 60,000 financial businesses to ensure financial markets work well and that consumers get a fair deal. It does this by setting rules, supervising firms, and enforcing standards to protect consumers, maintain the integrity of the UK financial system, and promote effective competition in the interests of consumers. It is independent and funded by the firms it regulates, with accountability to the Treasury and Parliament. Its goal is a competitive, trustworthy financial market where consumers have access to products that meet their needs and from firms they can trust.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

London, United Kingdom

Founded

2013

Simplify Jobs

Simplify's Take

What believers are saying

  • Open finance transition enables FCA to drive SME credit access and mortgage innovation.
  • AI Live Testing programme positions FCA as innovation leader supporting responsible fintech development.
  • Economic Crime and Corporate Transparency Act 2023 enhances FCA's crime-fighting capabilities significantly.

What critics are saying

  • Upper Tribunal car finance redress review threatens £3.9 billion liability expansion within 12 months.
  • Parliamentary inquiry into hidden credit liabilities scandal could eliminate FCA's regulatory authority entirely.
  • Claude Mythos Preview AI vulnerabilities expose FCA's critical IT infrastructure to compromise.

What makes Financial Conduct Authority unique

  • FCA regulates 42,000 UK financial firms independently, funded entirely by regulated firms.
  • FCA expanded AI Live Testing programme April 2026 with eight major banks including Barclays.
  • FCA developing unified open finance framework integrating stablecoins and tokenized deposits by 2027.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

Stock Options

Company Equity

401(k) Retirement Plan

401(k) Company Match

Performance Bonus

Profit Sharing

Employee Stock Purchase Plan

Relocation Assistance

Employee Referral Bonus

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Pet Insurance

Bereavement Leave

Professional Development Budget

Conference Attendance Budget

Training Programs

Tuition Reimbursement

Professional Certification Support

Mentorship Program

Wellness Program

Mental Health Support

Gym Membership

Commuter Benefits

Meal Benefits

Phone/Internet Stipend

Home Office Stipend

Legal Services

Employee Discounts

Company Social Events

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Regulation Tomorrow
Apr 29th, 2026
Market Watch 85.

Market Watch 85. On 29 April 2026, the Financial Conduct Authority (FCA) published Market Watch 85. In this edition of Market Watch the FCA discusses how the Economic Crime and Corporate Transparency Act 2023 can help firms share customer information to fight economic crime.

Always Finance
Apr 22nd, 2026
Coadjute joins FCA AI Live Testing Sandbox to advance AML compliance for conveyancers.

Coadjute joins FCA AI Live Testing Sandbox to advance AML compliance for conveyancers. London, 21st April 2026 Coadjute, the governance, risk management and compliance platform backed by Lloyds Banking Group, NatWest and Nationwide, today announced that it has been accepted into the Financial Conduct Authority's (FCA) AI Live Testing Sandbox - marking a major milestone in the use of artificial intelligence to strengthen anti-money laundering (AML) compliance across the property sector. The announcement comes at a pivotal moment for conveyancers and legal professionals. In October 2025, the UK Government confirmed that the FCA will become the single professional services supervisor for AML, replacing the Solicitors Regulation Authority (SRA) in this role. This transition signals a fundamental shift in regulatory approach - from guidance-led oversight to a more consistent, enforcement-driven regime. A new regulatory reality for conveyancers Under the new framework, firms can expect significantly increased scrutiny, with a stronger emphasis on proving that AML policies are effective in practice, not simply documented. Industry experts anticipate more frequent "skilled person" reviews, greater enforcement activity, and rising compliance costs. There will also be increased focus on core risk areas such as Source of Funds and Source of Wealth, with regulators expecting firms to demonstrate a clear, evidence-based understanding of client risk-rather than relying on basic document collection alone. While the SRA is expected to retain AML responsibilities through 2026, the transition period introduces additional complexity, including the risk of overlapping investigations from both regulators. Conveyancing firms are therefore being urged to act now: strengthening internal controls, improving data quality and record-keeping, and ensuring senior management accountability for compliance outcomes. Coadjute leading the way with AI-driven compliance Coadjute's inclusion in the FCA's AI Live Testing Sandbox places it at the forefront of regulatory innovation. The sandbox enables firms to test cutting-edge AI solutions in a controlled environment, working directly with the regulator to shape the future of compliant, technology-driven financial services. Building on its "AI-native" platform, designed from the ground up to embed artificial intelligence into AML workflows, Coadjute is uniquely positioned to help conveyancers meet the demands of this new regulatory landscape. Its platform combines advanced automation, a unique risk engine optimised for the property market, and human compliance expertise to deliver a fully managed AML service. This includes identity verification, source-of-funds and source-of-wealth analysis, enhanced due diligence, and audit-ready reporting, all designed to stand up to increased regulatory scrutiny. Recent innovations, such as its digital human assistant "Clara," demonstrate how AI can improve both compliance outcomes and client experience, guiding buyers and sellers through AML processes while ensuring completeness and accuracy. Working with the industry to set new standards Coadjute's credibility is underpinned by its backing from the UK's three largest mortgage lenders - Lloyds Banking Group, NatWest and Nationwide - and its prior collaboration with the Bank of England. Through the FCA sandbox, the company will continue working closely with regulators and industry stakeholders to help define best practices for AI-driven AML compliance. For conveyancers, the message is clear: the regulatory bar is rising, and firms must be able to demonstrate that their AML processes - particularly in high-risk areas - are robust, consistent and effective in practice. Jessica Rusu, chief data, information and intelligence officer at the FCA, said: "Its new AI Live Testing service helps firms who are ready to use AI in live markets... Always Finance is helping to make sure that AI is developed and deployed safely and responsibly in UK financial markets. "We want financial firms and their customers to benefit from AI, so we're providing a safe space to test how they plan to use it." John Reynolds, Co-founder and COO of Coadjute, said:"Conveyancers are entering a new era of AML regulation - one that demands demonstrable effectiveness, not just good intentions. Its acceptance into the FCA's AI Live Testing Sandbox is a significant step forward, not just for Coadjute, but for the entire industry. "We are working hand-in-hand with regulators and major industry participants to define how AI can be used responsibly to raise standards, reduce risk and make compliance more robust and more efficient. Our focus is simple: to give conveyancers the tools they need to meet - and maybe even exceed - the expectations of the FCA."

Money Marketing
Apr 14th, 2026
MPs demand FCA inquiry over hidden credit liabilities claims.

MPs demand FCA inquiry over hidden credit liabilities claims. MPs are calling for a judge-led inquiry into the Financial Conduct Authority's handling of alleged hidden credit liabilities. They claim the regulator failed to properly investigate what they describe as a major financial scandal affecting UK businesses. The issue will be debated in Westminster Hall today (14 April), led by chair of the All-Party Parliamentary Group on Investment Fraud and Fairer Financial Services, John McDonnell. The APPG is urging the government to establish a fully independent statutory inquiry into both the alleged hidden credit liabilities scandal and the FCA's role in overseeing the matter. According to the APPG, thousands of SMEs may have been sold complex derivative products alongside loans, with the products allegedly carrying undisclosed liabilities that affected firms' credit positions and financial stability. The group said it has gathered evidence from victims, specialist advisers and whistleblowing service BankConfidential, which it claims shows many SMEs seeking straightforward loans were instead sold products such as interest rate swaps presented as protection against rate rises. It alleges these products concealed significant undisclosed credit line liabilities booked against customers' assets from the outset. Derivatives and capital markets lawyer Lorraine Morris told the APPG: "These instruments were deliberately engineered to transfer significant, undisclosed, and uncapped risk directly onto the customer. "The mechanism was the concealed creation of a credit-line liability, booked against the customer's assets from day one. This contingent obligation was not a notional figure; it was a hard liability that directly impacted the customer's credit grade." The APPG claims the issue contributed to viable businesses being pushed into distress and transferred into bank restructuring units. McDonnell said: "This debate is about justice, long overdue justice, for thousands of business owners and their families who were systematically defrauded." He added: "Behind every case file are human beings. People who lost their business, their home, their health, or their life. Parliament cannot allow this to continue. We need an independent inquiry now." Ian Byrne said the scandal followed "a deeply familiar and troubling pattern" seen in other national injustices, including the Hillsborough and Post Office scandals. David Chadwick added that the alleged use of hidden credit liabilities and mis-selling of financial products had caused "significant harm". Prem Sikka said: "How can we have trust and confidence in our regulatory framework when the FCA consistently sides with the banks, not the citizens that the regulator has been tasked by Parliament to protect?" Responding to the claims, an FCA spokesperson said: "Money Marketing recognise that many small businesses suffered following the financial crisis and there have been a number of reviews into how loans were sold. "The IRHP redress scheme, set up over a decade ago, led to fast, fair redress of over £2.2bn for 14,000 small businesses. "Money Marketing carefully reviewed the specific concerns raised with Money Marketing about Ulster Bank's past SME loan practices, which were a different type of product. "We are satisfied that these loans fall outside our regulations, and we found no evidence warranting further action. However, we welcome that £1.8m was paid to 26 impacted Northern Irish businesses in this case." The FCA said the products sold by Ulster Bank were distinct from the interest rate hedging products covered under the 2012 IRHP redress scheme and fall outside its regulatory remit. It added that it had investigated concerns raised about Ulster Bank's fixed-rate loan products and found no evidence warranting further supervisory action. However, the regulator said it is considering whether similar allegations made against another retail banking group involve materially new information or evidence.

DIGIT
Apr 9th, 2026
FCA and Malted AI small language model experiment "extremely encouraging"

FCA and Malted AI small language model experiment "extremely encouraging" Elizabeth Greenberg 09 April 2026, 04.48pm The experiment saw a small language model be tested for a myriad of financial services. The Financial Conduct Authority has said the results of its small language model for financial services with Malted AI, the Edinburgh-based startup, had "extremely encouraging" results. Edmund Towers, head of advanced analytics and data science units at the FCA, detailed the experiment, which began in 2025 with Malted AI, the bespoke AI language model firm, in a blog on Linkedin. The experiment was led by Towers and Alister Shepherd, chief scientific adviser and CISO at the FCA, and aimed to work with Malted AI to see where small language models (SLMs) can add value to the FCA and financial services, as well as any tradeoffs SLMs have versus large language models. The focus on SLMs is largely due to LLM's comparatively large costs and compute requirements, where as SLMs use a fraction of these required parameters. SLMs also offer specialist performances tailored to specific datasets, with lower energy and infrastructure requirements and costs, fast inference, and greater auditability. The FCA partnered with Malted AI to create a SLM prototype for the high-volume task of multilabel classification, which deals with a range of issues from vulnerability detection to customer routing. The prototype used a 400 million parameter model and was trained on 10,000 records, running on a single tenant environment with no data sub-processors. This provided the researchers with full control over the data. Further, the experiment allowed for precision-recall threshold calibration to match potential risk. The SLM results showed "zero missed high risk classifications, alongside materially higher accuracy than a prompted general LLM on the same task," Malted CEO Iain Mackie said. "We also observed significantly faster latency, with large reductions in compute cost and energy usage for the use cases in scope." Towers wrote: "This proof of concept reflects the FCA's commitment to innovation that is grounded in responsible choices. As AI continues to evolve rapidly, it is essential to understand how technical design decisions connect directly to risk appetite, transparency, and trust." Recommended reading. SLMs were viewed as being capable of delivering speed and strong data control benefits for the right use cases, while LLMs were still the best choice for more complex generative operations and open-ended reasoning. "We're increasingly seeing UK firms adopt a blended approach focused on use case return on investment - using large models for general workflows, while deploying smaller, specialised models where performance, privacy, and scale really matter," Ewen Fleming, head of financial services at Malted said. While the experiment showed the promise of SLM, Towers emphasised that they should be seen "as an important component within a broader AI strategy, rather than a replacement for general purpose models."

JD Supra
Apr 6th, 2026
UK FCA annual work programme 2026/27.

UK FCA annual work programme 2026/27. LinkedIn Facebook X The UK Financial Conduct Authority (FCA) has published its annual work programme for 2026/27 setting out its planned activity for the second year of its five-year strategy. The programme is structured around the following four strategic priorities: * Being a smarter regulator: to improve regulatory efficiency and proportionality, the FCA will continue to invest in digital, data and AI capabilities, reduce administrative burdens by simplifying rules and streamlining data returns (including removing three regular returns in April), and improve the authorisation process by further reducing authorisation timelines and continuing to report against new, shorter voluntary targets. In a press release published on the same day, the FCA announced it is developing a new internal AI-enabled authorisation tool, integrated into its existing systems. The FCA will also use generative AI to review documents received from firms, which, following successful testing, it will begin rolling out more widely across authorisations and supervision. * Supporting growth: the FCA highlights initiatives to unlock capital investment and liquidity across UK markets, accelerate digital innovation to improve productivity and support firms to start up and grow. This includes: (i) making rules for alternative investment fund managers more proportionate and streamlined; (ii) reforming capital requirements for solo-regulated investment firms to improve liquidity; (iii) simplifying the securitisation framework; (iv) establishing a bonds consolidated tape and progressing one for equities; (v) developing the long-term regulatory framework for open banking and advancing open finance work; (vi) expanding overseas presence; and (vii) supporting UK participants to adopt a trade plus 1 day (T+1) settlement cycle next year. * Helping consumers navigate their financial lives: the FCA confirms it will begin regulating deferred payment credit (previously known as buy now, pay later) from July, including carrying out affordability checks and assessing authorisation applications. It will also continue to prioritise financial inclusion and support for customers in vulnerable circumstances by undertaking a multi-firm project of smaller payment firms to identify good practice and areas for improvement on treatment of consumers with vulnerable characteristics. * Tackling financial crime: the FCA plans to strengthen its approach to financial crime and online safety by creating a single, end-to-end, intelligence-led service to detect and stop the highest risk financial promotions more quickly, consistently and at lower cost, as well as increased use of data analytics and AI tools. In the summer, the FCA will publish its annual report and accounts, to reflect progress made towards its outcomes and metrics in the first year of its strategy.