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It Support Analyst
Posted on 3/31/2022
Los Angeles, CA, USA
Experience Level
Desired Skills
Customer Service
Social Media
  • 2 to 5 years of proven experience in IT helpdesk support
  • Experience being part of a globally-distributed IT team
  • Strong ability to drive consistent policy approach as set by the Global IT team
  • An innate passion for helping others, and a willingness to take on new challenges
  • Strong ability to self motivate and find ways to contribute without direct supervision
  • Strong skills as an admin for the following tools: G Suite, Slack, Office 365, Adobe, Box, and Zoom
  • Strong skills with macOS in enterprise environments, including experience with Mac-focused MDMs (such as JAMF or Mosyle)
  • Comfortable with basic server and network maintenance tasks
  • Familiarity with networking concepts, Windows PCs, conference room A/V, live events (all hands meetings), and enterprise storage systems
  • Familiarity with Google Apps Script, bash scripting, or other coding languages
  • Some experience with A/V setup and live events
  • Provide direct IT support through multiple channels (IT tickets, emails, Slack, and in-person support)
  • Set up laptops, desk equipment, and user accounts for new hires and existing employees
  • Follow and enforce policies established by the global Vayner IT team
  • Take ownership of any IT-related issues reported by employees in your office, including access requests, printing, network, authentication, hardware, software, or policy issues
  • Perform basic server and network maintenance tasks, under the guidance of IT leads based in NYC (may require some weekend work)
  • Frequently communicate with the Director of IT in NYC on new initiatives and serve as an ambassador for the IT needs on the West Coast
  • Manage the LA hardware asset inventory, including laptops, monitors, printers, servers, and network equipment
  • Ensure conference room A/V equipment in the Culver City office is functional and up to date
  • Maintain daily communication with the Office Operations Manager in LA to discuss office-related needs
  • Support onsite client team meetings and all hands meetings from a tech perspective (live audio, streaming, ect)
  • Organize the server room and ensure all IT items are stored properly and secured

501-1,000 employees

Media consultancy