Cargo Terminal Manager

Are you an experienced leader with a passion for managing terminal operations in a dynamic environment?

As a Terminal Manager at Alliance Ground International (AGI), you will oversee all operational activities within the terminal, ensuring efficiency, compliance, and exceptional service delivery. You will play a pivotal role in maintaining operational excellence and leading your team to success.

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to over 100 airlines in 62 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5 billion kilos of cargo and over 400,000 departures annually. Our Ground division has a strong reputation in aviation services. As we continue to grow, we only look for the best in the industry.

Job responsibilities:

• Oversee all terminal operations, including cargo handling, ground support, and employee management, ensuring compliance with safety and operational standards.

• Develop and implement operational strategies to optimize efficiency and improve service delivery.

• Monitor terminal performance metrics, identify areas for improvement, and implement corrective actions as needed.

• Lead and manage terminal staff, including hiring, training, and performance evaluations.

• Collaborate with airline representatives and other stakeholders to maintain strong working relationships and resolve operational issues.

• Ensure compliance with TSA regulations, airport requirements, and company policies.

• Manage budgets, control costs, and ensure financial objectives are met for the terminal.

• Respond promptly to operational emergencies or disruptions, providing effective solutions to minimize impact.

• Prepare and present regular reports to senior management on terminal performance, challenges, and achievements.

• Promote a culture of safety, teamwork, and continuous improvement among all terminal staff.

Safety, Security and Compliance:

All AGI Team members have a responsibility and duty while at work to:

• Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.

• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.

• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.

• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.

• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. 

• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.

• Fully understand AGI Health & Safety and Security policies. 

• Attend training courses as may be required by AGI.

Physical Requirements:

• Ability to work in a fast-paced environment, including outdoor conditions.

• Prolonged periods of standing, walking, and supervising activities in the terminal.

• Ability to lift and carry up to 50 pounds.

• Flexibility to work varying shifts, including nights, weekends, and holidays.

Knowledge, Skills & Abilities:

• Strong leadership and team management skills, with the ability to motivate and develop staff.

• Comprehensive knowledge of terminal operations, including cargo handling and ground support.

• Excellent problem-solving and decision-making abilities in high-pressure situations.

• Effective communication and interpersonal skills for interacting with staff, stakeholders, and clients.

• Proficiency in operational and financial management tools and systems.

• Strong understanding of TSA regulations and airport operational requirements.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.

• Minimum of 5 years of experience in terminal or airport operations, with at least 2 years in a managerial role.

• Prior experience in aviation or ground handling is strongly preferred.

• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.