Senior Customer Success Manager
Confirmed live in the last 24 hours
Remote • United States
Experience Level
Desired Skills
  • 5+ years total professional experience working
  • 3+ years of experience supporting B2B customers in a SaaS organization as a customer success manager, technical account manager, delivery engagement manager or similar customer-facing role
  • Knowledge of the tenets of cybersecurity insurance and/or Third Party Risk Management programs with insurance domain experience
  • Bachelor's degree
  • Solid domain experience of cyber insurance market including tenure as an underwriter or broker
  • Experience navigating large enterprise organizations
  • Extremely organized, effective oral & written communicator
  • Demonstrated success developing strong customer relationships
  • Proven success in new customer kickoffs, ensuring renewals, and expanding annual recurring revenue (ARR) through up-selling, and cross-selling current clients
  • Design success for a portfolio of insurance industry customers - including large insurers, reinsurers and brokers - throughout their lifecycle. From onboarding/implementation through upsell and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals
  • Lead strategic conversations with insurance industry customers to align our platform as a solution to their cyber insurance practice risk challenges and goals with the intent to renew and expand the partnership
  • Serve as a confident subject matter expert as it relates to the SecurityScorecard platform and the cyber insurance and third-party risk management industries
  • Manage the gross and net retention of your portfolio; including forecasting, collaborating with regional account teams and efficient execution
  • Work with CS and Sales VPs to continuously improve the customer journey and develop the tools and templates to ensure the CSM team employs best practices
  • Support fellow CSMs in solving new challenges across customers
  • Model world class customer care and be an advocate for the voice of the customer in product and services design and deployment

501-1,000 employees

Predictive cybersecurity platform
Company Overview
SecurityScoreCard's mission is to make the world a safer place by transforming the way organizations understand, mitigate, and communicate cybersecurity risk to their boards, employees, and vendors.
  • Health benefits
  • Education stipend
  • Unlimited PTO
  • Parental leave
  • 401K
  • Stock options
  • Referral bonuses
  • Remote work available
Company Core Values
  • Solutions Focused
  • Customer Obsessed
  • One Scorecard
  • Resilient
  • Embody #SecurityDNA