Full-Time

Vice President

Technical Operations

Posted on 12/21/2024

Arcadia

Arcadia

501-1,000 employees

Data-driven healthcare solutions and analytics

Consulting
Healthcare

Senior, Expert

Remote in USA

Category
Data Management
Data Engineering
Data & Analytics
Required Skills
Data Science
Data Analysis
Requirements
  • Bachelor's degree in Computer Science, Data Science, Information Systems, or a related field; Master's degree preferred.
  • 10+ years of experience in Technical Operations or related roles, with at least 5 years in a senior leadership position.
  • Deep understanding of the healthcare data ecosystem, including regulatory and compliance requirements.
  • Proven expertise in data governance, data architecture, and operational excellence.
  • Strong technical background with experience in data engineering, databases, cloud platforms, and analytics tools.
  • Exceptional leadership, communication, and stakeholder management skills.
  • Ability to lead through ambiguity and drive organizational transformation.
Responsibilities
  • Develop and execute the overall Technical Operations strategy aligned with Arcadia’s goals and be accountable for success of the end-to-end business function.
  • Drive data management policies to ensure data integrity, compliance, and security within healthcare regulatory standards.
  • Collaborate with other Arcadia leadership to integrate data insights into business strategies and decision-making.
  • Partner with Arcadia Software Engineering leaders to shape Arcadia's data integration & management strategy, contributing to cross-functional initiatives and driving scalability through innovative data solutions.
  • Expand Arcadia’s partnership with our off-shore partners to drive scale & customer service improvements within our technical operations functions.
  • Set and manage to ambitious goals, measuring and communicating progress regularly, and course correcting where needed.
  • Oversee the design, development, implementation, and ongoing monitoring and maintenance of customer data pipelines, infrastructure, and processes.
  • Ensure data quality, consistency, and accessibility across all business units, utilizing a mix of tools & well-designed processes to drive reliable data assets for customers.
  • Establish and monitor KPIs to measure the effectiveness of Technical Operations department & the data integration and data management functions.
  • Oversee data integration processes (claims, clinical, and supplemental data sources), ensuring high-quality connectors and customer data health.
  • Provide oversight on sprint planning, backlog grooming, and task management to support efficient technical operations processes.
  • Build and lead a high-performing Technical Operations team, fostering a culture of innovation and excellence.
  • Provide mentorship and professional development opportunities to team members, including a talented cohort of direct reports at the Director and Senior Director level.
  • Collaborate with cross-functional teams, including engineering, analytics, and product management, to achieve organizational goals.
  • Partner with Arcadia’s offshore technical operations partners to drive a globally close-knit, highly performing team.
  • Bring a customer-focused approach that centers the needs of our customers and is responsive to their experiences and feedback.
  • Independently handle escalations, taking ownership on behalf of Arcadia for managing a customer escalation to complete resolution and lessons learned.
  • Develop deep credibility with customer stakeholders in technical/data/IT leadership roles.
  • Represent Arcadia to the market in presentations to prospective customers, serving as a subject matter expert on healthcare data and technology, and supporting external conferences and events.
  • Ensure compliance with data protection regulations and industry standards, such as GDPR, CCPA, or HIPAA.
  • Implement and enforce data governance policies to protect sensitive information and maintain data integrity.
  • Develop risk mitigation strategies related to data security and privacy.
  • Bring an experienced opinion on interoperability standards and the future of data exchange in healthcare, inclusive of the emerging tools and technologies that the “winners” of today and tomorrow are leveraging.
  • Stay informed about emerging data technologies, trends, and industry advancements.
  • Recommend and implement innovative solutions to improve data integration, validation, and management processes.
  • Drive automation and optimization initiatives to enhance operational efficiency.

Arcadia focuses on improving healthcare outcomes through data-driven solutions in the healthcare sector, particularly in population health management. The company analyzes and manages the health outcomes of groups of people, serving clients such as healthcare providers, insurance companies, and government agencies. Its main product is a data platform that uses big data technology to process and store large volumes of healthcare data, allowing organizations to access and analyze this information effectively. This leads to better decision-making and enhanced patient care. Unlike many competitors, Arcadia offers a comprehensive suite of tools and consulting services that help clients optimize their use of the platform, particularly in areas like STARS HEDIS and risk adjustment accuracy. The goal of Arcadia is to improve efficiency in healthcare delivery, reduce disparities, and achieve better health outcomes for populations.

Company Stage

Debt Financing

Total Funding

$28.7M

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

-6%

1 year growth

-5%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Healthcare data market projected to triple by 2030, benefiting Arcadia's growth.
  • Recent $125 million funding supports Arcadia's innovation in AI-driven healthcare analytics.
  • Integration with CareJourney enhances decision-making capabilities for healthcare organizations.

What critics are saying

  • Departure of former CTO may impact Arcadia's strategic leadership and innovation.
  • Integration challenges with CareJourney could disrupt operations or delay synergies.
  • Rapid AI evolution may outpace Arcadia's offerings, requiring continuous R&D investment.

What makes Arcadia unique

  • Arcadia integrates CareJourney's market intelligence for comprehensive healthcare insights.
  • The platform offers a generative AI assistant to boost care team efficiency by 50%.
  • Arcadia's data platform addresses the underutilization of healthcare data, unlocking potential insights.

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