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Business Systems Lead
Sales and GTM Operations
Posted on 12/6/2022
Remote in USA
Experience Level
Desired Skills
  • : (Responsibilities)
  • Identify technology Go-to-Market production support feature requests and their potential impact to the business
  • Work with Go-to-market stakeholders and leaders to define solutions for complex business processes using Salesforce, Netsuite and other enterprise technologies
  • Work with operational teams to create user stories and test cases based on functional interviews and solution blueprints for on time sprint planning and prioritization
  • Provide point of view feedback on prioritization and criticality based on functional interviews
  • Create test scenarios for individual and grouped stories for both UAT and personal testing. Including mechanisms for feedback and iterative development
  • Create documentation and user process flow diagrams for enablement teams
  • Assist in identifying areas for improvement, analysis, and document for backlog or future enhancements
  • Capture metrics to inform our KPI's and validation for post live ROI analysis and gains
  • Have a strategic mind for the areas of potential risk -- deftly coming up with forward looking ideas on how to prevent issues from arising
  • ? (Requirements)
  • 3+ years of Sales operations, Revenue operations, Customer Success operations, product management, Salesforce Administration, Salesforce Consulting, or other equivalent experience
  • Experience with Salesforce.com required, Jira, and concepts related to CPQ and Billing processes preferred
  • Demonstrated experience of solving complex problems using a data-driven approach
  • Demonstrated experience in improving processes to drive efficiency
  • Experience in managing projects from conception to delivery
  • Strong working knowledge of the overlap between operations and systems
  • Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions, and team results
  • Critical thinking capabilities to see beyond the initial problem presented

1,001-5,000 employees

Cloud-based restaurant software company
Company Overview
Toast is on a mission to enrich the food experience for all. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.
  • Peer Nominated Toastie Awards
  • Professional Development Reimbursement Program
  • Sabbatical
  • Unlimited Vacation & Flexible Work Hours
  • Medical, Dental, & Vision Coverage + Wellness Stipend
  • Commitment to Employee Wellness
Company Core Values
  • Lead with Humility
  • Embrace A Hospitality Mindset
  • Always Be Hungry
  • One Team
  • Stay Toasty
  • Driven with Purpose