Full-Time
Automotive Service Advisor
Quick Lane
Ted Britt Auto Group
No salary listed
Fairfax, VA, USA
In Person
Associate's
Category
 Customer Experience & Support (1) |
|---|
Required Skills
Microsoft Office
Customer Service
Requirements
- A high school diploma or equivalent is required.
- A minimum of 2 years of experience as an Automotive Service Advisor or in a similar customer service role is required.
- Strong knowledge of vehicle systems, maintenance, and repair processes is required.
- Proficiency in dealership management systems is required; Reynolds is preferred.
- Excellent communication, organizational, and multitasking skills are required.
- The ability to build trust and rapport with customers and technicians is required.
- Proficiency in Microsoft Office and general computer applications is required.
- A valid driver's license with a clean driving record is required.
- A professional appearance and positive attitude are required.
Responsibilities
- Assist customers with vehicle service needs from check-in through delivery.
- Provide accurate cost estimates and repair recommendations.
- Coordinate repairs with technicians and communicate updates to customers.
- Review completed work and ensure customer satisfaction.
- Promote additional maintenance services and maintain profitability goals.
Desired Qualifications
- An associate degree is preferred.
- Experience with Reynolds dealership management systems is preferred.