INACTIVE
Full-Time
Trust Officer
Digital asset trust and security company
Crypto & Web3
Financial Services
Mid, Senior
Sioux Falls, SD, USA
Required Skills
Sales
Communications
Customer Service
Requirements
- Bachelor's Degree and an advanced degree or certification
- 6 years of customer relationship service and 3 years of experience working at a trust company
- Highly effective verbal and written communications
- Strong customer service skills
- Accuracy and attention to detail
- Highly organized with work tools like emails, spreadsheets, databases
- Extremely high sense of urgency when servicing external and internal clients
- Analytical skills, positive attitude, listening and problem-solving skills
Responsibilities
- Responsible for administration and oversight of all accounts under administration
- Provide high-quality customer service by owning, monitoring, and improving customer service, handling customer inquiries, managing client communications throughout the entire customer relationship experience
- Involvement in new account acceptance, account opening procedures, distributions, and closing account procedures
- Work with sales team members and assist with answering questions and fulfilling requests for more information
- Handle any complaints and provide regular customer feedback to the entire team
- Establish and maintain a database on the status of new and existing clients
- Streamline the onboarding process and customer service process by identifying problems and achieving best resolution
- Develop and maintain expertise in the products and services offered to clients
BitGo's mission is to "deliver trust in digital assets." The company operates an institutional-grade, multi-coin wallet for cryptocurrencies.
Company Stage
Series C
Total Funding
$173.5M
Headquarters
Palo Alto, California
Founded
2013
Growth & Insights
Headcount
6 month growth
↑ 13%1 year growth
↑ 10%2 year growth
↑ 7%Benefits
Company-paid medical, dental, and vision plans
Catered lunches, fresh snacks, and gourmet coffee
Commuting made easy with company-paid Caltrain passes
Competitive compensation, stock options, and 401k plan
Computer equipment and workplace furniture
Flexible vacation time
INACTIVE