Full-Time

Operations Support Representative

After Hours

Posted on 9/17/2024

Shamrock Trading

Shamrock Trading

501-1,000 employees

Provides transportation, finance, and technology services

Fintech

Entry, Junior

Overland Park, KS, USA

Category
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Required Skills
Customer Service
Requirements
  • Demonstrated success in a proactive operations and customer service environment
  • Demonstrated organizational and prioritization skills to meet customer needs and communicate results
  • Excellent customer service and problem-solving skills
  • Detail orientated with analytical and technical skills
  • Ability to work both independently and in a team environment
  • Proven ability to multitask and thrive in a fast-paced environment
  • Effective verbal, written and interpersonal communication skills
  • Proficient in Microsoft Office and data entry
  • Demonstrated ability to meet deadlines
Responsibilities
  • Manage and respond to inbound calls and emails in all aspects of customer service
  • Conduct routine follow-up calls as directed by Carrier Sales and Account Management representatives
  • Maintain records through timely and accurate system updates
  • Provide timely and efficient updates to Account Managers as new information arises
  • Utilize active listening skills to gather necessary details and anticipate potential issues
  • Coordinate logistics activity including issue resolution, communication between carrier operations, customer operations, and sales
  • Track and trace orders for each load in our system and complete all load-related paperwork
  • Shifts can be customized, but must be able to work the following schedule requirements: 3 weekday shifts from the hours of 3:00PM-12:00AM and 2 weekend shifts from 8:00AM-5:00PM
  • Other duties as assigned

Shamrock Trading Corporation offers a range of transportation, finance, and technology services through its family of brands, including trucking software and fuel/maintenance savings programs for trucking companies. The company focuses on freight brokerage, managed transportation, factoring, trade finance, and customized funding solutions for exporters.

Company Stage

N/A

Total Funding

N/A

Headquarters

Overland Park, Kansas

Founded

1986

Growth & Insights
Headcount

6 month growth

28%

1 year growth

6%

2 year growth

28%

Benefits

Medical and Insurance Benefits

401(k) and ESOP Retirement Plans

Work Life Balance Program

Wellness Program

Employee Assistance Program

Flexible Spending Accounts

Referral Bonuses

Local Discounts

INACTIVE