What 1GLOBAL's ComReg case means for embedded eSIMs. A €10,500 regulatory fine is not going to trouble a company the size of 1GLOBAL. The more interesting part of today's ComReg notice is what sits behind the number. Ireland's Commission for Communications Regulation says 1GLOBAL has paid €10,500 and entered into an agreement following an investigation into suspected regulatory breaches connected with electronic communications services sold through Revolut. 1GLOBAL has also committed to refund customers who were charged for the service but could not activate it. That makes this more than a small enforcement story. It is an early reminder that "embedded connectivity" may look like a neat feature inside a banking or travel app, but regulators still see a telecom service - with telecom obligations attached. What ComReg found. ComReg's investigation covered several areas. The regulator said it had concerns that 1GLOBAL failed to provide contractual information on a durable medium, including information about cooling-off rights or a cancellation form. It also questioned how customers were notified about contract changes and said 1GLOBAL's complaints-handling code did not meet applicable requirements. There were two particularly interesting points for the eSIM market. First, ComReg raised concerns about zero-rating access to the Revolut app while an eSIM was active and about the information supplied on estimated maximum and advertised download and upload speeds. Second, it said customers were charged in cases where they could not activate the service because their handsets were locked. 1GLOBAL has agreed to address the issues and refund customers who paid but did not or could not activate their eSIM. ComReg says it will continue monitoring compliance. It is important to keep the scale of the case in perspective. The real significance lies less in the size of the penalty and more in what the investigation reveals about the regulatory expectations now catching up with embedded eSIM services. EU electronic communications rules require relevant contractual information to be clear, understandable and provided on a durable medium, alongside a concise contract summary. The app is not the service. Revolut launched its eSIM offer in 2024, initially positioning it as a simple way for travellers to buy data in more than 100 countries without leaving the banking app. The attraction is obvious. The user already has the app, already has a payment method attached and can add connectivity in a few taps. Behind that experience sits 1GLOBAL. Revolut's current terms state that Revolut markets and facilitates the sale as an agent, while 1GLOBAL is the service provider. The terms also now highlight that the conditions can be downloaded and saved in a durable format. That distinction matters. Consumers may think they are buying "Revolut eSIM." Technically and contractually, they are entering a telecom relationship involving another company. Once something fails - activation, refunds, speed disclosure, complaints or contract changes - the clean app experience suddenly has to explain who is responsible for what. For embedded connectivity, this may become one of the market's biggest growing pains. Embedded eSIM is getting bigger. 1GLOBAL is not backing away from this model. Quite the opposite. Its partnership portfolio now extends beyond travel data into deeper telecom integrations. It powers Revolut mobile services in markets including the Netherlands and Poland and has also announced an eSIM mobile offering with N26 in Germany. Its own annual reporting describes B2B2C connectivity through APIs as a major growth area. Nor is 1GLOBAL alone. Gigs openly markets embedded travel eSIMs to banks, airlines, accommodation businesses and loyalty platforms. eSIM Go, another major B2B player, raised new funding in 2026 to expand its travel-eSIM and MVNO business. So the direction of travel is clear: connectivity is moving away from the operator's own storefront and into apps people already use. That is commercially attractive. It also creates a less visible problem. The more invisible the telecom provider becomes, the more explicit the responsibilities around contracts, support, performance and refunds need to be. The best embedded eSIM experience is supposed to make telecom disappear. Regulation makes sure accountability does not disappear with it. More on Alertify Follow the latest eSIM Regulations news Global compliance rules, KYC standards, telecom mandates, consumer privacy, cross-border roaming policies, and digital identity framework updates. Convenience has limits. For travellers, buying data inside a banking app can be extremely convenient, particularly for a short trip or an emergency top-up. But convenience is not automatically the same thing as best value, best network choice or best support. A frequent traveller comparing several destinations may still be better served by checking specialist travel-eSIM offers before buying. Likewise, someone with a locked handset, an older device or unusual connectivity needs should verify compatibility before payment rather than assuming an in-app offer will simply work. For banks, airlines and travel platforms considering an embedded eSIM, the lesson is even clearer. Choosing an API partner is not only a question of coverage, wholesale pricing and integration speed. Contract presentation, complaint handling, refunds, speed disclosures and the division of regulatory responsibilities belong in the procurement conversation too. That is less exciting than "launch in weeks." It is also where expensive problems tend to start. Conclusion. The €10,500 payment is almost a footnote. The important part of the ComReg action is that it exposes a structural tension in embedded telecom: brands want connectivity to feel like just another button, while communications law treats it as a regulated service with obligations that survive the interface. That matters as 1GLOBAL, Gigs, eSIM Go and other infrastructure players compete to put connectivity inside fintech, airline, hospitality and super-app ecosystems. The winners will not necessarily be those that make the eSIM most invisible. They may be the ones that make responsibility most visible when something goes wrong. 1GLOBAL's continued expansion with Revolut and other partners suggests embedded telecom is not being slowed by this regulatory episode. But the market is maturing. "Frictionless" can no longer mean only fast installation and checkout. It also has to mean clear contracts, understandable support routes and refunds that work when activation does not. For the next phase of travel eSIM, compliance is no longer back-office plumbing. It is part of the product.

Empowering enterprise connectivity: the next-gen 1GLOBAL Enterprise Portal. Jul 2, 2026 On this page. Share: 1GLOBAL is launching its next-generation Enterprise Portal, a secure platform that leverages an extensive API framework to empower B2B customers with the ability to manage global mobile connectivity effectively real-time visibility across their entire digital domain. Summarize this article with AI This article will explore how the new 1GLOBAL Enterprise Portal addresses longstanding challenges in connectivity management, such as fragmented data views and inconsistent synchronization, while introducing modern security and governance controls. Global B2B telco spending is projected to experience massive growth over the next decade, surging from just under €90 billion in 2024 towards €270 billion by 2032. As modern enterprises now have to navigate complex digital transformations involving artificial intelligence, edge computing, sovereign cloud infrastructures, and advanced cybersecurity, their expectations for connectivity management evolve at the same pace. Organizations no longer need just bandwidth, but require comprehensive, secure, and highly integrated digital enablement platforms capable of orchestrating sprawling global estates. In direct response to this escalating market demand, 1GLOBAL is proud to announce the launch of its new Enterprise Portal. Designed specifically for enterprise and compliance customers, this platform provides unparalleled visibility, control, and autonomy over global connectivity deployments. What is the 1GLOBAL Enterprise Portal? The new 1GLOBAL Enterprise Portal is a next-gen, secure, and scalable web application that consolidates the management of global mobile connectivity into a single, intuitive interface. At its core, the portal is an optimized administrative command center that brings key operational and financial insights together in one place, making day-to-day management exponentially more efficient for both corporate executives and IT admins. The platform has been rolled out with a comprehensive suite of functional tools designed to provide immediate value. This includes: * An Overview Dashboard which serves as the central focal point, providing executives with a rapid, macro-level overview of their entire mobile ecosystem. * Core features also include a smart Inventory to allow users to easily review all active subscriptions and allocated SIMs. * An Orders Module provides comprehensive service provisioning actions, including an overview of the SIM ordering history of the customer, the capability to suspend and resume subscriptions, change or create a new eSIM, and review all order details via a single navigation panel for improved self-service capabilities, faster operations and increased visibility. * These features combine with the portal's robust Reporting capabilities, enabling strategic analysis of usage information and data consumption across all users and accounts in effective real-time. A further suite of essential root and oversight tools will give users the ability to manage role assignments, govern sub-account visibility, and configure the broader security posture of their entire portal environment. What problems does the 1GLOBAL portal address? The essential design ethos of the next-gen 1GLOBAL Enterprise Portal was informed by a commitment to resolve the pain-points experienced by enterprise connectivity managers everywhere. Historically, businesses that grow to enterprise-scale will have developed complex corporate hierarchies, and thus struggle with highly fragmented management systems. Overseeing subsidiaries, regional branches, or distinct business units often required disparate accounts and entirely separate credentials while manually reconciling data across various sheets. The new 1GLOBAL portal systematically solves this through a Unified Multi-Account View, recognizing that a user may have several hats to wear in their org chart, and granting the ability to seamlessly toggle between individual sub-accounts or evaluate the entire corporate digital ecosystem through a fully aggregated, organization-wide perspective. Another critical challenge addressed by this innovative platform is operational dependency. In traditional models, enterprises were heavily reliant on external support teams for routine admin tasks, creating inevitable bottlenecks and delaying time-to-resolution. By continually expanding the self-service experience, the portal dismantles these barriers and grants 1GLOBAL clients improved control and oversight, vastly reducing reliance on operators. This directly improves cost and expenditure transparency and self-reporting capabilities, meaning that businesses can understand exactly where to put their strategic focus. Practically, it means that designated admins can now independently create new users, assign specific operational roles, and manage permissions entirely on their own terms. This helps to drastically accelerate internal workflows. The 1GLOBAL Enterprise Portal also addresses the escalating challenges of data synch and inconsistency found in traditional platforms. It addresses this by guaranteeing absolute data completeness and reliability, ensuring that the insights delivered are a direct, real-time reflection of the authoritative backend systems. Modern architecture and security features of the Enterprise Portal. The platform is engineered on a modern, API-first architecture that ensures total reliability. The new portal functions strictly as a client of 1GLOBAL's backend Enterprise APIs. It does not maintain its own independent data store. This means that executives see perfectly consistent and entirely current data, whether it's accessed via the Portal's sleek visual interface or through their own internal proprietary app integrations. Because the user interface is completely decoupled from the underlying backend services, 1GLOBAL's Enterprise Portal will deliver new features with unprecedented speed and responsiveness to evolving market conditions, bypassing the cumbersome release cycles that are typically characteristic of monolithic legacy systems. This dynamic architecture also facilitates near real-time processing with (for example) Call Detail Records being ingested and normalized so quickly that usage information is presented within minutes of the actual network event, rather than whenever the next batch delivery happens to be scheduled for. Security and identity governance enhancements also feature sophisticated advancements. The platform utilizes a sophisticated 'zero-knowledge' (ZK) architecture. 1GLOBAL protects user passwords by making sure it doesn't have any user passwords, and credentials are created via secure links and stored using advanced asynchronous cryptographic hashing. As a modern, secured platform, the portal fully supports federated Single Sign-On via industry-standard protocols such as SAML. This critical improvement gives enterprises the option to route portal authentication through their own internal Identity Providers. In effect, this means that organizations can now enforce their own mandatory Multi-Factor Authentication policies and maintain absolute control over user access without having to store sensitive corporate credentials in the 1GLOBAL environment - an essential technique in combating the critical risk of 'credential sprawl'. Access control has also been fundamentally upgraded with zero-trust security to ensure your corporate data remains strictly protected. Instead of relying on basic interface restrictions, the new platform enforces Role-Based Access Control security rules deep within the system. This means you can confidently assign highly specific roles, such as like giving a Financial Controller billing access while restricting unnecessary network config, knowing those boundaries are securely enforced at the core level. Enterprise control and oversight with 1GLOBAL. The launch of the 1GLOBAL Enterprise Portal is just the beginning of a platform designed to evolve dynamically alongside your growing business needs. 1GLOBAL is also finalizing more specific and specialized capabilities that will be systematically rolled out as and when they are developed and tested. Its Enterprise experts look forward to introducing this new digital platform and providing your enterprise with the unparalleled control, insight, and the reliability needed to confidently navigate the future of global connectivity. About 1GLOBAL. 1GLOBAL is a distinguished international provider of specialty telecommunications services catering to Global Enterprises, Financial Institutions, IoT, Mobile Operators and Tech & Travel companies. 1GLOBAL is an eSIM pioneer, a fully accredited and GSMA-certified telco, a full MVNO in ten countries, fully regulated in 42 countries, and covers 190+ countries. It delivers comprehensive communication solutions that encompass Voice, Data & SMS - all supported by a unique global core network. Its constantly expanding portfolio of advanced products and services includes White Label eSIMs, Connectivity Solutions, Compliance and Recording, Consumer & M2M SIM Provisioning and an Entitlement Server. Ian Clover is a Senior Content Team Lead for 1GLOBAL. Ian has decades of content creation, communications, and journalist experience in tech, real estate, and environmental issues, primarily focusing on international connectivity. He works and resides in Berlin.

1GLOBAL launches Verint Communications Analytics to enhance Cloud Compliance for financial and regulated industries. May 21, 2026 Business Wire India * 1GLOBAL now offers transcription with insights into mobile calls in 10 countries on Verint Communications Analytics, built specifically for financial markets and trading environments * Streamlines the compliance investigation and mobile call monitoring process through transcription and analysis * Supports transcription and translation from 30+ languages into English with near real-time processing 1GLOBAL, a pioneer in global telecommunications solutions, today announced its launch of Verint(R) Communications Analytics, a key offering within Verint Financial Compliance (VFC) providing mobile call transcription and analytics capabilities. Verint Communications Analytics has been designed to help financial institutions and regulated organizations accelerate productivity when monitoring voice calls (including mobile), identifying behavioral patterns, querying data intentionally by topic, risks, keywords or sentiment, identifying misuse and reducing regulatory risk. Verint Communications Analytics is seamlessly integrated into 1GLOBAL's mobile platform across 10 international markets. It enables cloud compliance customers to achieve faster and more efficient results via transcription and various analytics. Transforming Raw Data into Actionable and Valuable Intelligence As regulatory scrutiny intensifies, financial firms face growing pressure to monitor communications more comprehensively, yet many still rely on fragmented recording tools and a time-consuming manual review process. 1GLOBAL's use of Verint Communications Analytics fundamentally addresses this challenge by transforming compliance from a reactive obligation into a proactive intelligence function. The 1GLOBAL Cloud Compliance Platform records all mobile calls and SMS and securely transfers them to Verint Communications Analytics for automated transcription, summarization, sentiment analysis, and multilingual topic detection - translating from 30+ languages into English with near real-time processing. This allows compliance teams working in financial institutions and regulated industries to identify risks faster and investigate potential issues in days rather than weeks, completely securely. 1GLOBAL's entire architecture is deployed in multiple regions, including EMEA (Europe, Middle East and Africa) and North America, ensuring that call media is always processed locally within the customer's regulatory jurisdiction and never transferred across regions. This is why 1GLOBAL Compliance is trusted by regulated financial institutions, including eight of the world's top ten investment banks. Siobhan Thompson, Head of Sales, 1GLOBAL Compliance, said: "In today's regulatory environment, firms need confidence that business communications are being captured accurately and reviewed efficiently. By combining Verint Communications Analytics with our global mobile recording capabilities, we help compliance teams identify potential risks faster, reduce operational burden, and strengthen oversight across regulated communications." John Bourne, SVP Global Channels and Alliances, Verint, said: "Extending Verint Communications Analytics to 1GLOBAL's mobile network marks an important step in how regulated firms can apply AI to voice data at a global scale. Together we are equipping compliance and risk teams with a unified view across mobile communications, helping them move from sampling and spot checks to continuous, intelligent oversight." About 1GLOBAL: Leading Digital Transformation in Telecommunications 1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless mobile connectivity solutions. Serving the world's leading banks, corporations, and digital-first businesses - including neo-banks, travel companies, and retail groups - 1GLOBAL connects over 60 million devices globally. In 2025, 1GLOBAL continued to grow profitably, generating revenue of USD 203 million and a profit of USD 26 million. The year was characterized by strong demand for the 1G Connect Travel(TM) offering, the expansion of enterprise and compliance solutions, and continued investment in eSIM technology. Going forward, 1GLOBAL will focus on expanding national connectivity, extending its MVNO footprint and scaling its technology platform to continue delivering sustainable, profitable growth. Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator ("MVNO") in 12 countries and as a regulated telecommunications operator in an additional 28 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs close to 500 experts across 15 countries. View source version on businesswire.com: https://www.businesswire.com/news/home/20260520420998/en/