About

TSC focuses on enhancing the relationship between customers and brands through digital customer experience (CX) solutions. The company identifies areas for improvement by using customer journey mapping and usability testing, which helps them understand how customers interact with brands. After identifying these opportunities, TSC assists clients in digitizing their services and develops solutions aimed at improving customer satisfaction. Unlike many competitors, TSC emphasizes a hands-on approach by not only strategizing but also building and testing the solutions they propose. Their goal is to create happier customers, which in turn drives better business outcomes for their clients.

Simplify's Take

What believers are saying

• Increased demand for personalized CX aligns with TSC's expertise in digital solutions.
• AI-driven chatbots offer TSC opportunities to enhance digital CX offerings.
• Omnichannel strategies allow TSC to expand services across digital platforms.

What critics are saying

• Emerging digital CX agencies offer innovative solutions at lower costs.
• Rapid AI evolution may outpace TSC's current technological capabilities.
• Economic instability in Brazil and the UK could affect client budgets.

What makes TSC unique

• TSC specializes in customer journey mapping and usability testing for digital CX.
• TSC is part of Sitel Group, enhancing its global reach and resources.
• TSC offers secure and compliant digital CX solutions, focusing on data privacy.

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