Accesa wins Top Supplier Retail 2026 for ai-powered Customer Experience - in partnership with MediaMarktSaturn. 24. Februar 2026 08:27 ET | Quelle: Accesa DÜSSELDORF, Germany, Feb. 24, 2026 (GLOBE NEWSWIRE) - Accesa has been awarded Top Supplier Retail 2026 in the Customer Experience category, together with MediaMarktSaturn, Europe's leading consumer electronics retailer. Presented by the EHI Retail Institute and Lebensmittel Zeitung, the award recognises partnerships that drive measurable impact in retail. The recognition was granted for the Interactive User Manual, a GenAI-powered solution that transforms traditional operating instructions into an interactive, dialogue-based experience available 24/7 via QR code or web link. Built exclusively on official product documentation and internal knowledge bases, the solution provides precise, solution-oriented answers both before and after purchase. "We are proud to receive this award with MediaMarktSaturn. It reflects the strength of our long-term partnership and our shared vision to make technology truly useful for customers. At Accesa, we focus on solving real challenges with AI, and it's rewarding to see these solutions drive tangible impact in retail," says Gabriel Sobolu, Managing Director Retail, Manufacturing & Multi Industries | CTO at Accesa. Currently covering more than 2,000 private-label products, the solution helps customers access relevant product information quickly and easily. Within the first 4 months the solution has generated over 10,000 user requests and the adoption continues to grow. "The idea was to create a product-specific chatbot based on the exact documents related to each product, helping customers properly understand and experience it in the way we intended. By launching this chatbot, we're not only making one customer happy, but we're also able to support customers across thousands of products," says Stefan Ploch, Expert Quality Management, Imtron, MediaMarktSaturn's subsidiary responsible for its private label brands KOENIC, PEAQ, ISY and ok. Built on over 10 years of collaboration between Accesa and MediaMarktSaturn, the award highlights how combining deep retail insight with advanced technology can lead to solutions that scale across markets, brands, and use cases. About Accesa Headquartered in Cluj-Napoca, Accesa is a leading technology company with over 20+ years of experience in turning business challenges into growth opportunities. With 1,200+ professionals, the company supports major brands in Retail, Manufacturing and Finance. across the full digital evolution journey from ideation to software development and managed services solutions. About MediaMarktSaturn MediaMarktSaturn is one of Europe's leading consumer electronics retailers. Through its core brands MediaMarkt, Saturn and MediaWorld, the company operates 1,070 stores across 11 European countries. The company employs around 50,000 people and reaches approximately 2.2 billion customer contacts per year across all channels, underlining its strong market presence. Media contact Sergiu Aursulesei +49 89 2152 521 87 Industry Marketing Manager [email protected]

CLUJ-NAPOCA, Romania, Aug. 14, 2024 /PRNewswire/ -- Accesa celebrated its 20th anniversary as a business moderniser in the European technology sector and as a top Romanian employer. Since 2004, Accesa has offered end-to-end digital transformation services to more than 70 business clients by shaping a modern and upgraded digital landscape.Over the past 20 years, Accesa has achieved remarkable growth by prioritising friendshoring, trustful relationships with its partners, and the continuous skillset development of its people.Accesa in Motion | Celebrating 20 Years of Meaningful Impact"What really counts is our growth in trustful relationships with our customers and our growth of competencies among our people – this is what makes a company sustainable and successful nowadays," says Dr. Andrea Marlière, Chief Executive Officer at Accesa.Through a commitment to delivering value to its people, clients, partners, and their end users, Accesa has expanded its footprint nationally and internationally and developed business partnerships in new markets. The company consistently diversifies its services portfolio in the DACH, Benelux, UK and Nordic markets, earning the trust of some of the biggest companies in industries such as Manufacturing, Retail, Banking, and Finance.Celebrating Accesa in Motion, and 20 years of meaningful impactTo mark this significant milestone, the company brought together more than 900 Accesa people, and over 120 clients, partners, and tech experts in a series of three events meant to highlight its continuous commitment to growth, passion for technology, and interest in innovation through AI techniques.Over 2,000 people, including both the Accesa community and guests, clients and partners from different European countries joined the events to talk about how they've been using technology to have a meaningful impact for the past 20 years, celebrate milestones, and envision solutions that seamlessly integrate into their businesses.The celebration kicked off with Accesa's History, an opportunity to reminisce about shared experiences and collective memories, in a trip down memory lane spanning over two decades. It highlighted the accomplishments of all the people in Accesa and the long-term partners alongside whom they've delivered both transformation and innovation.Dr