Accruent and Carter Synergy partner to reduce downtime and improve facility performance. Strategic Partnership combines Accruent's IoT predictive monitoring and CAFM system with Carter Synergy's HVACR technical expertise to improve uptime, reduce reactive maintenance and optimize energy performance across multi-site estates July 7, 2026 AUSTIN, TX - July 7, 2026 - Accruent, a leading provider of solutions to unify the built environment and an operating company of Fortive (NYSE: FTV), today announced a new strategic partnership with Carter Synergy, a leading provider of refrigeration, HVAC, mechanical, electrical and facilities management services. Through the partnership, Accruent will integrate Carter Synergy's Technical Bureau Services and deep HVACR (Heating, Ventilation, Air Conditioning, and Refrigeration) expertise into Accruent and its broader integrated facilities management product suite, enabling retailers to improve service quality, enhance operational performance and better manage critical assets across large, multi-site estates and portfolios. This partnership strengthens Accruent's support for multi-site facility managers, including grocery and retail organizations facing increasing pressure to reduce downtime, manage energy consumption, address skills shortages, and maintain regulatory compliance across complex facilities environments. By combining Accruent's IoT-based monitoring and intelligent anomaly detection with Carter Synergy's specialist HVACR and refrigeration expertise, Accruent can offer customers a technical bureau service under a single contract. This gives retailers access to specialist support that extends and optimizes internal teams and helps turn asset data into actionable insights. The combined offering will help customers improve refrigeration and building asset reliability, reduce reactive maintenance, support food safety and environmental and refrigerant compliance requirements, and identify opportunities to optimize energy performance across supermarkets and retail environments. "Retailers are under growing pressure to keep critical assets running, control energy costs and deliver consistent experiences across every location," said Gilles Mepossi Noutcha, Vice President and General Manager at Accruent. "By partnering with Carter Synergy, Accruent is bringing together best-in-class connected technology and top tier hands-on technical expertise to help customers quickly identify issues, intelligently prioritize action and improve performance across their facilities. This partnership reflects our continued focus on helping organizations unify the built environment and unlock greater value from their assets, data and operations." Carter Synergy brings more than 80 years of experience supporting facilities management and HVACR operations across the retail market. Its practical, field-tested expertise will help Accruent customers better interpret monitoring data, prioritize maintenance activity and scale best practices across complex estates. "Across the retail sector, engineering teams are facing increasing pressure to maintain asset performance, control energy consumption and minimize disruption, often with limited resources. The opportunity is no longer simply to collect more data, but to use that information effectively to make better operational decisions," said Thomas Morgan, Service Director, Carter Synergy. The partnership further positions Accruent and its integrated Maintain, Observe, Sustain CAFM suite of products as the premier outcome-led IoT platform for grocery and retail customers by combining technology, data and embedded domain expertise. It also strengthens the Accruent suite as an end-to-end solution that connects monitoring, maintenance and service execution, helping retailers standardize operations and improve decision-making across their facilities. ABOUT CARTER SYNERGY Carter Synergy is a UK-based provider of Refrigeration, Mechanical, Electrical and core Building Services, delivering end-to-end engineering solutions across the built environment. With more than 80 years of experience, Carter Synergy provides consultation, design, project management, supply, installation, commissioning, service and maintenance support for customers across sectors including supermarkets, distribution centers, hospitals and other critical environments. The company is part of the Carter Thermal Industries Group, which draws on 80 years of engineering experience across the UK and overseas in the Refrigeration, HVAC and M&E sectors. ABOUT ACCRUENT Accruent is a leading provider of solutions for unifying the built environment - spanning real estate, physical and digital assets, and the integrated technology systems that connect and control them. Accruent continues to set new expectations for how organizations can use data to transform how they manage their facilities and assets. With U.S. headquarters in Austin, Texas, Accruent serves over 5,000 customers in a wide range of industries in more than 100 countries worldwide. Press Contact Meredith Duhaime Senior Director, Digital Experience and Global Communications [email protected] * Share * Follow Us July 7, 2026

Brown University modernizes facilities document management with Accruent RedEye. Learn how Brown University replaced its legacy on-premises engineering document management system with a modern, cloud-based solution that enables field teams to access critical building information from anywhere. Brown University is a prestigious Ivy League research institution located in Providence, Rhode Island. The university serves approximately 10,700 students across undergraduate, graduate, and medical programs. Its campus spans more than 275 buildings across 146 acres, blending historic structures, aging infrastructure, modern renovations, and major new construction projects. This complex environment requires modern, efficient approaches to facilities management. The Challenge Like many universities, Brown historically relied on a physical plan room where facilities staff accessed drawings, as-builts, and asset documentation in person. Between 2012 and 2014, the university digitized these records and implemented Accruent Meridian as its document management platform. While Meridian initially improved accessibility, Brown's operational needs evolved significantly over the following decade. The university manages a complex campus environment that includes aging infrastructure, historic buildings, and new construction, supported by systems such as Autodesk AutoCAD, ArcGIS, Planon, and emerging BIM initiatives. "We've learned a lot over the last decade about what works and what doesn't," said Colin Johnson, Director of Facilities Systems and Services at Brown University. "We've had a lot of staffing turnover throughout. We've lost a lot of that institutional knowledge that we built up around Meridian over the last decade." As facilities teams became more mobile and reliant on devices in the field, new challenges emerged: - Difficulty locating critical documents quickly - Inconsistent storage across systems and individual devices - Risk of lost files and knowledge gaps - Limited support for mobile workflows "People struggle to store documents consistently. Some things are tucked away in a Google Drive or on their desktop, and when someone leaves, those files can be lost." - Colin Johnson, Director of Facilities Systems and Services Brown needed a modern solution that could centralize documentation, improve searchability, and better support a mobile, distributed workforce. The Solution To support its digital strategy, Brown launched an RFI and RFP process to evaluate modern document management platforms that could better support cloud access, mobile use, workflows, and scalability. As part of this process, Brown partnered with Hagerman & Company, whose expertise in engineering information management helped guide the university through evaluation and selection. Hagerman provided insight into best practices for document control, system architecture, and long-term scalability, helping Brown align its requirements with a modern SaaS-based solution. Among the university's priorities were: * A true SaaS platform with regular updates * Cloud-hosted infrastructure * Easier search functionality * Improved mobile accessibility * More streamlined workflows * Easier onboarding for internal and external users * Brown ultimately selected Accruent RedEye. "The SaaS model was very appealing to us. A true cloud solution that receives regular updates is very important. We wanted something that has native and robust mobile access." - Colin Johnson, Director of Facilities Systems and Services In addition to supporting implementation, Hagerman assisted with migrating documents from Meridian, validating metadata, and helping establish a more standardized approach to managing engineering information. The Impact The transition to RedEye improved how Brown manages engineering documentation across its 275-building campus. RedEye delivered: * Immediate improvements in how teams access, search, and utilize critical engineering information. * The ability for staff members to retrieve the documentation they needed in real time, whether they were in the field or in the office. "I've been really impressed with what the mobile capabilities are that we've seen so far. Our technicians that rely on these documents out in the field are going to be very happy with that mobile app." - Colin Johnson, Director of Facilities Systems and Services By building a solution around mobile accessibility and user-centered design, Accruent helped Brown University bridge the gap between legacy systems and the mobile-first workforce that defines contemporary facilities operations. Organizations that invest in solutions aligned with how their teams actually work see measurable improvements in efficiency, collaboration, and operational effectiveness. For Brown, that investment in RedEye positioned the university to manage its complex campus environment with greater confidence and capability. Hagerman & Company, inc.

Accruent recognizes top-performing channel partners at the 2025 synergy partner conference. The time is now to unify your built environment with purpose-built solutions. * To unsubscribe at any time, please use the "Unsubscribe" link included in the footer of its emails. * Follow Us