5 ways Acronis helps businesses recover from ransomware. Ransomware recovery requires more than a backup. Discover five ways Acronis Cyber Protect Cloud helps businesses preserve clean recovery points, restore... Ransomware can turn a normal business day into an operational crisis in minutes. Files become inaccessible, systems may need to be isolated, employees lose access to critical applications, and IT teams must quickly determine what was affected and whether trustworthy recovery points still exist. That last question is especially important. Modern ransomware operations may target backups as well as production systems, attempting to delete recovery points or compromise administrative credentials before encrypting live data. For businesses, ransomware readiness therefore cannot stop at prevention. A strong cyber resilience strategy also needs a dependable way to recover. Acronis Cyber Protect Cloud brings backup, recovery, endpoint protection, and security capabilities together in one platform designed for service providers. When deployed and managed as part of a broader security strategy, it can help organizations move from simply hoping an attack is blocked to having a structured path for restoring operations. Here are five ways Acronis Cyber Protect Cloud can strengthen ransomware recovery. 1. Preserve recovery points with immutable storage. A backup is useful only if it is still available and trustworthy when an incident occurs. Attackers understand this, which is why ransomware campaigns may attempt to delete backups, alter retention settings, or use compromised administrator credentials to remove recovery options. Acronis Cyber Protect Cloud supports immutable storage for supported cloud backups. During the configured retention period, protected recovery points cannot be modified or deleted through ordinary actions. This adds an important layer of defense when production systems - or even administrative credentials - have been compromised. Immutability does not prevent ransomware by itself. Instead, it protects the recovery layer. By preserving backup data against unauthorized or accidental deletion, businesses have a better chance of retaining a usable restore point after an attack. 2. Recover clean data with Safe Recovery. Restoring quickly is important, but restoring infected data can put an organization right back where it started. If malicious files remain inside a backup, an unverified restoration can potentially reintroduce malware into the recovered environment. Acronis addresses this risk with Safe Recovery for supported Windows workload backups. During the recovery process, the backup can be scanned for malware before data is restored, helping teams recover malware-free data rather than blindly returning an affected system to production. This capability makes recovery part of the security process. Instead of treating backup and cybersecurity as completely separate functions, organizations can apply security checks to the information they depend on for restoration. 3. Restore the right scope - from individual files to entire workloads. Not every ransomware incident requires the same recovery response. Sometimes a limited set of files is affected. In a more serious compromise, an entire endpoint or workload may need to be rebuilt. Acronis Cyber Protect Cloud provides granular and image-based recovery options. Depending on the protected workload and configuration, teams can recover individual files and folders or restore an entire machine from an appropriate recovery point. Acronis also supports recovery capabilities for physical, virtual, cloud, and other workload types. This flexibility matters because recovery should match the scope of the incident. Restoring only what is necessary can reduce unnecessary disruption, while full-machine recovery provides a path forward when the operating environment itself can no longer be trusted. 4. Connect Detection and Response with backup recovery. One of the challenges during a ransomware incident is moving from detection to action. Security teams need to understand what happened, contain the threat, and then determine how affected systems should be recovered. With Acronis Endpoint Detection and Response capabilities, incident response can connect directly with backup-based recovery. For supported configurations, responders can select an affected workload and initiate recovery of the entire machine or specific files and folders from an available recovery point. Bringing these functions into the same cyber protection ecosystem can reduce tool fragmentation during a high-pressure incident. The objective is not simply to generate another security alert - it is to give responders actionable options for containment, investigation, and restoration. 5. Reduce downtime with flexible disaster recovery. Ransomware recovery is ultimately a business continuity issue. Every hour that a critical server, application, or dataset remains unavailable can affect employees, customers, revenue, and contractual obligations. Acronis Cyber Protect Cloud supports disaster recovery capabilities that can run copies of protected machines in a cloud recovery environment and switch workloads to recovery servers when original systems are unavailable or corrupted. It also supports options such as running certain backups as virtual machines and recovering to dissimilar hardware. The value is flexibility. A business does not have to rely on one recovery method for every scenario. The recovery strategy can be designed around critical workloads, recovery objectives, infrastructure, and the level of disruption the organization can tolerate. Ransomware recovery starts before the attack. No technology can guarantee that an organization will never experience ransomware. Effective cyber resilience comes from combining prevention, detection, response, protected backups, tested recovery procedures, access controls, patching, and employee awareness. Acronis Cyber Protect Cloud helps bring several of those layers together. Its integrated approach can protect endpoints, preserve backup data, support malware-aware recovery, and provide flexible restoration options when an incident occurs. But technology is only part of the equation. Recovery policies need to be configured correctly, critical workloads need to be identified, retention requirements should reflect business needs, and recovery procedures should be tested before an emergency. As an Acronis partner, palmiq helps businesses turn these capabilities into a practical cyber resilience strategy. Palmiq Inc. can help assess what needs protection, configure backup and recovery policies, monitor the environment, and develop a recovery approach aligned with your operational requirements. Is your business ready to recover from ransomware? The best time to answer that question is before an incident occurs. If your organization is evaluating its ransomware recovery strategy, palmiq can help identify gaps and determine how Acronis Cyber Protect Cloud can support stronger backup, cybersecurity, and business continuity. Talk with palmiq about building a ransomware recovery strategy designed around your business.

How agentic AI works inside your tools: A practical example with Acronis Service Desk. Table of contents Example: From backup alert to resolved ticket Keeping the technician in control Why this is easier with Acronis A simple day in the life The bigger point Cyber Protect Cloud for Service Providers For many MSPs, AI still looks like an extra tool outside the real workflow: open a chatbot, paste in a ticket, ask for help, copy the answer back and continue working. It may save a few minutes, but it also creates more steps and more places where context can be lost. Acronis Service Desk brings an agentic approach to the MSP workflow itself, so technicians and service managers can use AI where the work is already happening, including task automation and ticket-resolution support. That difference matters. Embedded agentic AI in Acronis Service Desk can read the ticket the technician is working on, understand the alert that created it, look at related service history and recommend or prepare the next step without forcing anyone to leave the platform. The result is not just a faster answer. It is a smoother way to handle everyday service work, with the right context and controls already in place. Example: From backup alert to resolved ticket. A simple backup failure shows how this works. In a manual workflow, a technician opens the alert, checks the device, reviews backup history, searches for similar issues, decides what to try first, auto-updates the ticket and writes a customer note. None of these steps are difficult on their own, but repeated across many customers and tickets, they take time. In Acronis Service Desk, the alert can create or update a ticket automatically, so the technician starts from a record that already contains the operational context. AI can summarize what happened, show related or duplicate tickets, identify whether the issue belongs to a broader problem and recommend a likely resolution path. For a known backup failure, that may mean retrying the job, verifying the result, and then closing or escalating the ticket based on what happened. The important part is that the successful resolution does not have to remain a one-time fix. After the technician confirms the right approach, AI can help turn those steps into a reusable workflow rule using natural language. The next similar issue can then be handled faster and more consistently. Keeping the technician in control. Good AI in MSP operations should not mean uncontrolled automation. Some actions are safe to execute, such as collecting service status data and logs. Some actions should be prepared for review. Other actions should only run after the partner has decided they are safe. Acronis Service Desk uses this progressive approach so automation can grow with trust, not ahead of it. * Step one: AI assists the technician by summarizing information, recommending next steps, and preparing drafts. * Step two: AI prepares an action, but the technician approves it before execution. * Step three: AI can execute actions that the partner has explicitly marked as safe, with the action logged and the boundary defined by the partner. This keeps the model practical. A ticket summary can appear automatically. A customer message can be drafted for review. A routine retry for a known issue can become autonomous when the MSP is ready. Billing-related actions remain subject to approval before they have financial impact. The service desk is usually the first place where MSPs feel the benefit. AI can shorten the time it takes to understand a ticket, compare it with previous cases, suggest a resolution and prepare a customer update. Newer technicians get better guidance, experienced technicians spend less time on repetitive investigation and service desk leads get more consistent handling across the team. Why this is easier with Acronis. AI Service Desk is built into the Acronis platform experience MSPs already use to manage protection, alerts, services and customer environments. That matters because AI is most useful when it is close to the data and close to the work. The technician does not need to move between tools to understand what happened, and the finance manager does not need to wait until the end of the month to notice an anomaly. This also makes adoption more natural. A small MSP can start with a practical operational tool instead of a heavy PSA project. A mature MSP can use AI to reduce manual workload and improve consistency. A larger MSP that already has established tools can still use Acronis Service Desk as an AI-powered operational layer for triage, enrichment and insight. Just as important, embedded AI is easier to govern than external copy-paste AI. When technicians use outside tools, the business may not know what data was shared, which account was used or how the result was produced. Inside Acronis Service Desk, AI works in the managed workflow, with tenant context, logging, auditability and partner-defined boundaries around what can be suggested, approved or automated. Partners do not have to migrate their entire service workflow to Acronis to benefit from these capabilities. Acronis Service Desk supports integrations with popular third-party RMM, PSA, service desk solutions, and IT documentation tools. Acronis tickets can be synchronized, including ticket-resolution details, to the partner's PSA of choice, so teams can use Acronis Service Desk to handle Acronis-related issues while keeping the full-service history in the system they already use. A simple day in the life. A technician starts the morning in Acronis Service Desk and sees the most important tickets and alerts. One backup failure ticket has already been created from an Acronis alert. AI summarizes the issue, shows similar cases and recommends a known resolution path. The technician approves the action, and the result is logged. Later, several tickets appear with the same symptoms. Instead of treating them as separate mysteries, AI helps group them into a problem ticket. After the root cause is resolved, the successful steps become a candidate for a reusable workflow. In the afternoon, the finance manager sees an unusual cost change and uses AI-assisted insight to understand it before it reaches the customer invoice. The MSP owner checks the dashboard and sees which customers may be ready for an upsell conversation or may need attention. This is what embedded AI should feel like. It's not a separate task; It's support inside the normal rhythm of MSP operations. The bigger point. The real value of agentic AI in MSP tools is not that it writes nicer text. The real value is that it removes avoidable work from daily operations. It helps technicians understand tickets faster, helps teams reuse successful fixes, helps finance teams catch issues earlier and helps owners make decisions with better context. That is the role of Acronis Service Desk. AI is embedded into the operational flow, not placed outside it. It works with the ticket, the alert, the workflow and the billing record. It helps MSPs move from manual effort to guided assistance, then to approval-based execution, and finally, to trusted automation for well-defined safe actions. For MSPs, this is a more practical way to adopt agentic AI. It keeps the team in control, keeps the work inside the platform and helps the business scale without adding unnecessary complexity. About Acronis A Swiss company founded in Singapore in 2003, Acronis has 15 offices worldwide and employees in 60+ countries. Acronis Cyber Platform is available in 26 languages in 150 countries and is used by over 21,000 service providers to protect over 750,000 businesses. Stay up-to-date Email address

Acronis has unveiled new AI-native capabilities to advance autonomous IT for managed service providers (MSPs). The company presented four connected features at its Accelerate event: Acronis Cyber Console, a unified workspace for protection and management; Acronis Cyber Intelligence, providing operational transparency and revenue insights; Acronis Service Desk, offering autonomous ticket workflows; and Acronis Cyber Studio, enabling natural language workflow creation. The platform builds on four major launches since January 2026, including Acronis Archival Storage, MDR, GenAI Protection, and Cyber Frame. Acronis Cyber Frame now supports integrated migration from VMware and Microsoft Azure, available as either Acronis-hosted Cloud or partner-hosted Local options. Acronis also announced Constructor Fabric, an Apache 2.0-licensed open-source AI fabric for software as a service, developed with Constructor Group and Virtuozzo.