Overview
Aidey runs outsourced customer support and back-office operations for software businesses, online retailers and other companies. Its remote teams in the Philippines handle customer conversations across phone, email and chat, technical troubleshooting, account onboarding and sales, taking over work that clients do not automate. The company uses AI throughout its own recruiting, training and operating processes, with people reviewing the resulting work. Clients buy a managed service priced by the qualifications and number of assigned agents, with coverage, languages and workflow agreed for each engagement. Aidey is headquartered in Manila, Philippines.
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Simplify's take
What believers are saying
- Client relationships span established brands: Aidey names Nokia, Wix and hospitality technology group Shiji among its customers.
- Technical-support pay is explicit: Aidey's remote Philippine full-time Technical Support Representative lists PHP360,000-840,000 annually.
- Aidey's remote Philippine full-time Junior Talent Acquisition Associate trains fresh graduates and candidates with under two years' experience.
What critics are saying
- Client demand reshapes staffing: Aidey re-baselines seat mixes when customer volumes or service requirements change.
- Aidey's Philippine remote full-time Process Support Specialist works Monday-Friday, 9PM-5AM PHT, with changing shifts required.
- Aidey's Philippine remote full-time shared-team support role requires rotating day, mid, night, weekend and holiday shifts.
What makes Aidey unique
- Quality has named ownership: Aidey includes an operations lead and weekly reviews in every seat engagement.
- Client runbooks stay with clients: Aidey writes operating instructions directly into customers' repositories.
- Architecture work extends beyond calls: Aidey handles drawing cleanup, information requests and submittal tracking.
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